Office Administration

13 hours ago

Fernie, Canada Fernie RV Resort Full time

**Job Summary**
Fernie RV Resort is seeking an enthusiastic, friendly, and detail-oriented individual to join our team for 2025.

The Office Administration team is the first point of contact for guests, responsible for ensuring a welcoming atmosphere while maintaining efficient office operations. This position is responsible for front desk operations, handling reservations and guest inquiries, providing excellent customer service, and coordinating with other departments to ensure our guests enjoy an exceptional experience.

**Primary Duties** **Include**:

- Manage front desk operations, greeting guests with professionalism and courtesy.
- Checking guests in and out for their stays, providing information about resort amenities, as well as information about the local area.
- Ensuring guests adhere to resort policies, enforcing rules tactfully.
- Coordinating with maintenance and housekeeping departments; helping with other departments as needed.

**Qualifications & Skills**:

- Previous experience in hospitality and/or customer service roles an asset.
- Completion of secondary school or equivalent.
- Strong communication skills necessary (written and oral).
- Friendly and professional attitude; must enjoy interacting with guests and find providing exceptional customer service important and rewarding.
- Detail-oriented, efficient, comfortable working in a fast-paced environment, and capable of working alone.
- Must be comfortable working with computer programs and speaking on the phone with professional phone etiquette.

**Part-time hours** (afternoons only) **are available for an immediate start, to continue into a full-time seasonal position from April - October.** Part-time hours may be available continuing through the 25/26 winter season. Must be willing to work evenings, weekends, and holidays.

**Background**

**Job Types**: Full-time, Part-time, Seasonal

Pay: $22.00-$25.00 per hour

Expected hours: 16 - 40 per week

Schedule:

- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Application question(s):

- Do you currently live in Fernie or the Elk Valley?

Work Location: In person

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