Office Administrator

**Love adventure? Passionate about the Elk Valley? Want to work for an exciting company with growth opportunities? Look no further Tunnel49 is expanding and seeking outgoing, detail-oriented Office Administrator to join our growing team of transportation and adventure experts in Fernie**

As Office Administrator you play a vital role in ensuring the smooth operation and expansion of the business. You are the backbone of the office. You are the main point of contact for employees and customers, your responsibilities encompass a wide range of tasks essential for maintaining efficient operations. Being highly organised and detail-oriented is crucial for success in this role.

**Salary**: $20-$25 per hour, depending on experience

Hours: Full time at 30+ hours per week

**Duties and responsibilities**:

- Work closely with the Operations manager to oversee and coordinate day-to-day operations.
- Develop and implement office policies and procedures. This includes ensuring compliance with relevant regulations and standards, as well as continuously improving processes for increased efficiency
- Audit Private Charter Itineraries to ensure that they are compliant with the relative governing bodie’s regulations and work together with the client to develop itineraries that need work.
- Ensure that all vehicles have the relevant insurance to complete the trips they are booked for.
- Maintain office policies and procedures in a comprehensive way as they are altered and updated.
- Managing the logistics of both YYC & YXC transfers.
- Audit the Point Of Sales system (P.O.S). Responsible for following up due payments and checking trips are accurate. Work with the System Supervisor to develop the P.O.S
- You are the main point of contact for employees; addressing inquiries, disseminating information, or facilitating communication between departments.
- Be the face of the business, greeting clients in a professional and friendly manner.
- Answer phone calls in a professional and positive manner. Have excellent customer service and relationship building.
- Work with the accounting team to ensure invoices, payments, receipts, cashouts are recorded properly. Develop procedures with accounting as business grows.
- Assisting Sales and Marketing Lead with Private Charter bookings.
- Working alongside Sales and Marketing Lead to develop social media campaigns and marketing strategies and managing social media channels.
- Update website copy to relay accurate information on costs, products, images, vacancies.
- Manage Google Reviews
- Filing and organise vehicle binders, insurance documents, permits, driver logs
- Manage inventory and office supplies
- Keep office space clean and tidy

**Expectations**
- Excellent organisational and time management abilities
- A team player who values being part of a growing team
- Flexibility and adaptability
- Effective communication and interpersonal skills
- Attention to detail and ability to maintain high standards
- Capable with technologies and software including Excel, Google drive
- Problem-solving and decision-making capabilities
- Friendly and energetic
- Capable of following instruction, while being able to work independently and with agency

**Qualifications/ Experience**
- Minimum 1 year of experience in sales or customer service required

**What we offer**
- Staff discounts with partner businesses Tunnel49 Adventures, Tunnel49 Shuttles and Charters, Tunnel49 Automotive, Gearhub Sports, Gearhub Adventure Rentals and Park Place Lodge's The Pub
- Room for growth within our expanding company

Pay: $20.00-$25.00 per hour

Expected hours: No more than 40 per week

Schedule:

- Day shift
- Monday to Friday

Work Location: In person