Customer Service Team Leader

5 days ago

Mississauga, Canada Peak Performance Products Full time

**Peak Performance Products**

**Canada’s Leading Distributor for Health and Sports Supplements**

**Customer Service Team Lead**

Our mission is to bring innovative and effective health and wellness products to the Canadian market. We are looking for a dedicated and ambitious **Customer Service Team Lead** to join our growing team. This role combines hands-on customer service and order entry with **process improvement** and **team leadership responsibilities.**

**Key Responsibilities**:

- Manage all day-to-day sales order entry activities, ensuring accuracy and efficiency.
- Ensure high customer satisfaction by promptly addressing inquiries and resolving order-related issues.
- **Identify and implement process improvements** to enhance efficiency in the order entry process.
- **Take initiative in optimizing workflows, reducing errors, and improving turnaround times.**:

- Act as the main point of contact for escalated customer concerns, collaborating with other departments as needed.
- Provide guidance and support to the order desk team, fostering a collaborative and solutions-driven environment.
- Upsell and recommend products where appropriate to enhance the customer experience.
- Process returns and investigate shipping or vendor issues in coordination with relevant departments.
- Maintain a positive and professional attitude while continuously improving product knowledge.
- Adapt to new technologies and processes as they are introduced.

**Position Requirements**:

- **Leadership Mindset**: Demonstrated ability to take initiative, drive improvements, and support team development.
- **Process Improvement Experience**: Previous success in identifying and implementing efficiency-enhancing changes in a customer service or order management role.
- **NetSuite Experience**: 1-2 years of experience using NetSuite for order entry and customer service would be a big asset.
- **Strong Office Skills**: Proficient in Microsoft Office 365, including strong Excel skills.
- **Data Accuracy**: High attention to detail in order entry and customer transactions.
- **Effective Communication**: Strong verbal and written communication skills; confidence in handling phone interactions and telemarketing.
- **Customer-Focused Approach**: Ability to resolve complaints professionally and proactively.
- **Bilingual (French/English)** is an asset but not required.

**The Peak Advantage**:

- Collaborative, team-oriented work culture with growth opportunities.
- Employee and family discounts on all Peak products.
- On-site gym for employee use.
- Competitive salary: $40,000-$50,000 per year.
- Comprehensive benefits, including dental care, extended health care, vision care, paid time off, and more.

Join us and take the lead in shaping a more efficient, customer-focused order desk team

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you familiar with Oracle Netsuite?

**Experience**:

- Team management: 2 years (preferred)

Work Location: In person

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