Customer Care Lead

3 days ago

Mississauga, Canada Epiroc Customer Center Full time

_**Customer Care Lead - Mississauga, ON**_

**RESPONSIBILITIES**:
Provide technical/commercial parts support to our customers

Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders

Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Grow parts revenue - new and reman components

Work closely with the sales group to ensure proper synergies are leading to more revenue

Work with both RDC and GDC inbound replenishment and order fulfillment to expedites orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.

Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.

As lead you will also be responsible to guide a team of Customer Care Representatives to work with agility to achieve maximum results and customer satisfaction

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

**KNOWLEDGE, SKILLS AND ABILITIES**:
Must possess excellent oral and written communication skills

Mining and/or construction industries experience is highly preferred

Proficiency in Word, Excel, Outlook, DocMine preferred

Experience in BPCS, M3, Team Center and Sharepoint is an asset

Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized

**EXPERIENCE**:
Five to ten years of Epiroc Fleet Experience preferred

Experience leading or managing a team

High school diploma required, post-secondary education preferred or equivalent work experience with 3-5 years in a Technical Service/Inside Sales/ Proposal Preparation role
- ** Additional tasks and duties may be required **_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Mississauga, ON

  • Bilingual Team Lead, Customer Care

    2 weeks ago

    Mississauga, Ontario, Canada M&M Food Market Full time

    DescriptionCompetitive Benefits. Meaningful Extras. Unmatched Value.A place where you can take your career in the direction you want to grow and goFlexible work options and summer hours for eligible employeesSave on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and PioneerSave on M&M Food Market productsThe Opportunity:The Team Lead,...

  • Client Services Manager — Lead Care Quality

    2 days ago

    Mississauga, Canada Spectrum Health Care (SHC) Full time

    A health care provider is seeking a Manager, Client Services in Mississauga to lead and motivate staff in delivering quality home care. Responsibilities include managing staffing, resolving client complaints, and improving service delivery. Candidates should possess a minimum of 5 years experience in the health care field, with a focus on home care....

  • Palliative Care Program Lead

    2 weeks ago

    Mississauga, Canada Spectrum Health Care (SHC) Full time

    A leading health care service provider in Mississauga is seeking an Integrated Care Program Supervisor, Palliative, to lead a multidisciplinary team in delivering high-quality palliative care in the community. Ideal candidates will have 5+ years of nursing experience, a strong background in palliative care, and proven team management skills. Responsibilities...

  • Customer Care Representative

    2 weeks ago

    Mississauga, Canada Romet Limited Full time

    **JOB TITLE: Customer Care Representative (Hybrid)** **Location: Mississauga** **Why you should come work with the Romet Team**: - ** We offer market competitive salaries**: - ** Annual bonus plan**: - ** 100% company paid benefits**: - ** Group retirement plan**: - ** Training opportunities and Education Reimbusement**: - ** Social events, a great...

  • Customer Care Advocate

    1 week ago

    Mississauga, Canada Filtration Group IAQ Full time

    **Customer Care Advocate/ Order Processing** Data entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and...

  • Customer Care Supervisor

    5 days ago

    Mississauga, Canada Human Appeal Full time

    **Job Summary**: To ensure the smooth running of the department through daily supervision of agents and overseeing their performance towards agreed KPIs. Provide support to the Customer Care department by providing training and coaching and conducting regular monthly 1-2-1s for Customer Care Agents to help them to better perform their duties whilst making...

  • Palliative Care Program Lead

    2 days ago

    Mississauga, Canada Spectrum Health Care (SHC) Full time

    A leading health care organization in Mississauga seeks an Integrated Care Program Supervisor to lead a multidisciplinary team in delivering high-quality palliative care. Candidates must be Registered Nurses (RN) or Registered Practical Nurses (RPN) with at least 5 years of experience, including 2 years in management. The role involves coordinating care...

  • Customer Care Specialist I

    2 weeks ago

    Mississauga, Canada Hoya Vision Care Full time

    Shift: 9:30AM to 6:00PMSUMMARY: This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. The incumbent will be accountable and responsible for: receiving incoming phone and email inquiries related to our products, orders in process, and general...

  • Integrated Care Program Lead | Nurse

    4 days ago

    Mississauga, Canada Spectrum Health Care (SHC) Full time

    A leading health care provider in Mississauga is looking for a Program Manager, Integrated Care. The successful candidate will lead and mentor diverse teams, manage program operations, and enhance quality of care in community settings. A current CNO certificate as a Registered Nurse along with 5+ years of managerial experience in nursing is required. This...

  • Integrated Care Program Lead | Nurse

    6 days ago

    Mississauga, Canada Spectrum Health Care (SHC) Full time

    A leading health care provider in Mississauga is looking for a Program Manager, Integrated Care. The successful candidate will lead and mentor diverse teams, manage program operations, and enhance quality of care in community settings. A current CNO certificate as a Registered Nurse along with 5+ years of managerial experience in nursing is required. This...