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Customer Service Team Leader, Camera Service and

3 weeks ago

Mississauga, Canada FUJIFILM Full time

Overview:
**Position Summary**:
As a member of the Fujifilm Canada Customer Service team, this position is responsible for providing the best possible service experience to our internal and external customers. In addition, this position will provide leadership to a team of customer service representatives in their daily tasks, including receiving and responding to customer inquiries, complaints and requests regarding Digital & Instax Cameras and related accessories, and Personalized Photo Products.

Fujifilm Canada offers a permanent hybrid work arrangement, with some days required in our Mississauga office and some days working from home.

**Position Responsibilities**:

- Provide knowledgeable answers to customer inquiries about products, pricing, availability, order status, or any issues presented.
- Provide leadership and guidance to Camera Repair and Personalized Photo Products Group customer service staff members including coaching, mentoring, and problem solving.
- Provide level one technical support to assist in the resolution of complex requests and complaints from customers.
- Manages Camera Repair system (AYS), Loaner Program, Repair Consignment Inventory and ticket system for Personalized Photo Products Group/Yes Video.Acts as a liaison between the team and the Customer Service Manager.
- Accurate and timely tracking and reporting for Fujifilm Professional Services program and DOA returns.
- Work with the Fuji Guys team to resolve highly complex technical issues and to arrange training to keep team members up-to-date with product and technical knowledge.
- Approve and code service order invoices.
- Track orders with couriers and providing customers with updates for Personalized Photo Products Group.
- Responsible for creating and supplying return authorization numbers and courier waybill.
- Assist Customer Service Team members in daily tasks as needed.

Qualifications:
**Skills / Experience**:

- 3-5 years experience working in a customer service or administrative role dealing with both retailers and end users.
- 1-3 years experience in a team leader role, or providing coaching and guidance to team members.
- Superior customer service, organizational and interpersonal skills.
- Ability to interact professionally with others, assuming responsibility and taking ownership of issues until resolution. and work independently in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly dependable team player, able to work independently in a fast-paced environment.
- Ability to prioritize workload and complete responsibilities on time.
- Previous experience working with SAP is a strong asset.
- Intermediate skills with MS Office products including excel and word.
- Bilingualism in English and French is a strong asset but not required.

FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Persons with disabilities are encouraged to come forward at any stage in the recruitment process to request accommodation, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.