Customer Service Associate Team Leader

3 days ago

Mississauga, Canada Whole Foods Market Full time

**Job Description **:Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

**Responsibilities**:

- Models and delivers outstanding customer service.
- Works with Team Leader to achieve cost, margin, expense and labor targets.
- Follows through on all customer questions and requests; resolves concerns as needed.
- Works with Team Leader to resolve team concerns or issues.
- Evaluates and documents Team Member work performance.
- Functions as point person and departmental person in charge in absence of Team Leader.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.

**Job Skills**:

- High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
- Demonstrates advanced product knowledge, maintains awareness of new products.
- Growth mindset towards greater responsibility and ownership.
- Desire to coach and mentor others for growth.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.

**Experience**:

- 18+ months retail Team Member experience and 6+ months of supervisory experience.

**Physical Requirements / Working Conditions**:

- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

  • Team Leader, Customer Service

    1 week ago

    Mississauga, Canada Belimo Americas Full time

    Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business. JOB SUMMARY The Team Leader, Customer Service is responsible for leading a Customer Service Representative team. COMPANY'S...

  • Team Leader, Customer Service

    1 week ago

    Mississauga, Canada Belimo Americas Full time

    Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,000 people in over 80...

  • Customer Service Team Leader, Camera Service and

    1 week ago

    Mississauga, Canada FUJIFILM Full time

    Overview: **Position Summary**: As a member of the Fujifilm Canada Customer Service team, this position is responsible for providing the best possible service experience to our internal and external customers. In addition, this position will provide leadership to a team of customer service representatives in their daily tasks, including receiving and...

  • Team Town

    1 day ago

    Mississauga, Canada Team Town Sports Full time

    **What You'll Do;** As a Part Time Sales Associate, you will provide a brilliant customer experience by engaging our customers in authentic conversations and providing them with knowledgeable assistance in selection and fitting of the right product for their sport, accessory and apparel needs. - Provide a brilliant customer experience through all steps of...

  • Customer Service Team Leader

    5 days ago

    Mississauga, Canada Peak Performance Products Full time

    **Peak Performance Products** **Canada’s Leading Distributor for Health and Sports Supplements** **Customer Service Team Lead** Our mission is to bring innovative and effective health and wellness products to the Canadian market. We are looking for a dedicated and ambitious **Customer Service Team Lead** to join our growing team. This role combines...

  • Team Leader

    2 days ago

    Mississauga, Canada Minacs Full time

    Team Leader (Onsite) Job Description The Team Leader, Operations, is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking...

  • Customer Service Associate

    6 days ago

    Mississauga, Canada Aerotek Full time

    Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to...

  • Customer Service Associate

    6 days ago

    Mississauga, Canada Aerotek Full time

    Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.Compensation: $47,000 CAD + $1,000 quarterly bonusesReporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) isresponsible for ensuring the highest level of customer service, to...

  • Customer Service Associate

    5 days ago

    mississauga, Canada Aerotek Full time

    Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON.Compensation: $47,000 CAD + $1,000 quarterly bonusesReporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) isresponsible for ensuring the highest level of customer service, to...

  • Customer Service Associate

    1 week ago

    Mississauga, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...