Service Team Leader

Great companies start with great people
Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

**Responsibilities**:
Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following:

- Assist in training, coaching and development of 10+ Hygiene Technicians
- Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent;
- Provides support to Service Managers through inspections and audits of completed service sites
- Provides in-field and office support to Service Managers for service call emergencies and missed service appointments
- Conduct regular performance appraisals for respective Service department staff.
- Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
- Provides leadership, support and guidance for the Service Managers;
- Responsible for recruitment, hiring, terminations and performance management.
- Responsible for timesheets and payroll of respective team
- Being transparent with the team about challenges, failures, and successes;
- Work independently and also assist other technicians while in the field;
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints;
- Observe and follow all company Health and Safety rules and policies;
- Administrative duties as assigned;
- Learn and understand new products and services;
- Assisting in recovery efforts (A/R collection);
- Follow company guidelines and ensure effective use of Salesforce on mobile devices;
Other
- Other duties as assigned.

**Requirements**:

- High School Diploma required;
- One (1) to three (3) years of experience as a supervisor
- Must have a valid driving license
- Proven track record of organizational skills and attention to detail;
- Able to collaborate and communicate with various departments;
- Able to work in a team environment, self-starter; and
- Able to work independently.
- Experience in the Hygiene Service Industry (bonus)

Working Conditions
- Ability to lift up to twenty five (25) to thirty (30) lbs.;
- Work normal business hours but may be required to do some work in the evenings or outside normal working hours; and
- Required to meet a number of deadlines which may cause stress.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.