Dispatch Coordinator

**Do you thrive in a fast-paced environment where you can contribute your superior multi-tasking skills, decision making, and communications skills?**

**We are hiring 1 Dispatch Coordinator [Trip Supporter] to work in our Delta location.**

**Day Shifts (0500 - 1330 hrs) with weekend availability (Friday to Tuesday)**

This role requires excellent leadership, problem solving, and demonstration of professionalism in a culture of safety while ensuring compliance with Company programs and procedures, Provincial and Federal regulations, and client policies.

The Dispatch Coordinator assists the Dispatch Team in ensuring clients have an amazing experience as they tour Western Canada on premium motor coaches. You will be an integral member of the TRAXX team, working with the Dispatcher and Duty Manager to ensure all Motor Coach Operator and road (trip) activities are supported and monitored according to customer itineraries and transportation (regulatory) requirements. Your priority will be to ensure TRAXX safely delivers on and exceeds our customers’ expectations of their TRAXX Coachlines experience.

**KEY RESPONSIBILITIES**
- Assisting the dispatcher in assigning drivers to routes and coordinating driver schedules.
- Responsible for coordinating and booking driver accommodations for multi-day trips.
- Monitor and track vehicle locations using dispatch software or GPS systems.
- Coordinate with various departments, including mechanics and customer service, to address any operational issues or concerns.
- Assist in maintaining accurate records of driver activities, operator logs, timesheets, vehicle maintenance, and other pertinent information.
- Provide administrative support to the dispatch team as needed.
- Ensure communication with operators at scheduled check-ins
- Other duties as assigned.

**ABOUT YOU**

You are known for your ability to remain calm and professional while effectively handling multiple calls and tasks, addressing problems, and dispatching appropriate team members. Key to your success are your communication, time management, and decision making skills.

**QUALIFICATIONS & EXPERIENCE**
- Effective decision making, problem solving, planning and attention to detail.
- Strong interpersonal skills (organizational, team oriented & focused).
- Good working knowledge of western Canada.
- Must be able to work flexible schedules that includes early mornings, evenings, weekends, and holidays.
- Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.); knowledge of transportation software is an asset.
- Experience in the truck or highway bus transportation industry an asset.

**WHAT’S IN IT FOR YOU?**

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day to day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees:

- Positive Learning and Growth Environment
- Competitive pay based on experience.
- Professional development & advancement opportunities
- Full time employees eligible for company Group Health Benefits and Group RRSP Program.

**JOB TYPE**: Full-time. Morning shifts with weekend availability required.

**ABOUT TRAXX**

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

**Trimark People Solutions | Recruitment Partner for TRAXX Coachlines