Spa Manager

**WHO WE ARE**

RITUAL offers a modern take on the best spa traditions of Finland. The classic combination of moving through hot elements like sauna and steam rooms, then into icy water and cool fresh air, is a time-tested way to improve overall health with countless benefits.

Located in downtown Victoria, RITUAL offers a friendly and accessible spa experience for everyone.

Guests and members come for our Nordic Circuit, private sauna suites, or massage, and are warmly welcomed into our space. We’re unfussy, efficiently run, and proud to have been the first to introduce a new wellness ritual for Victoria.

**JOB SUMMARY**

As we approach our fourth anniversary, we’re seeking an inspiring leader to maintain the momentum. The Spa Manager leads and inspires the RITUAL team, with a focus on creating a meaningful and successful spa environment for staff, guests, and members. Reporting to the CEO, the Spa Manager oversees Operations, Team Management, and Guest Experience. They ensure systems and processes run smoothly in the background and the guest experience and relaxed vibe are maintained.

Working in collaboration with the RITUAL leadership team and Spa Supervisors, the Spa Manager uses guest feedback and operating reports to surface recommendations and follow through with plans of execution. They are responsible for day-to-day operations, logistics, and vendor communication and are truly the eyes and ears of the spa, ready to take on new challenges.

As the dedicated “people person” of RITUAL, the Spa Manager tends to all aspects of Human Resources, guiding our team of Spa Supervisors, Coordinators, Nordic Hosts and massage providers. They also use their people skills on the guest side of business, responding to visitors and our amazing Cold Plunge Club members, and delivering the highest level of guest service.

**YOUR RESPONSIBILITIES**

**Foundations**
- Implementing, evaluating, and continually improving standards of operation for the spa
- Upholding the highest standards in health and safety in all spa areas
- Reviewing daily business levels, anticipating demands, and executing on action plans
- Performing general management tasks and administrative duties, such as inventory, storage, equipment maintenance, team schedule, payroll, as well as front desk shifts to stay current

**People**
- Overseeing performance of all staff and executing people-related tasks (e.g. recruitment, training, 1-to-1 meetings, retention planning, offboarding)
- Overseeing employee scheduling to ensure the spa is adequately staffed
- Build and nurture our growing Ritual membership base
- Building a strong team culture and motivating staff to achieve goals
- Coordinating with contractors (massage therapists, massage providers, etc.) to ensure service availability and the highest level of guest experience

**Members & Guests**
- Reevaluating the guest experience quarterly and suggesting improvements
- Managing the risk assessment process and contingency plan of the spa, and making recommendations to improve the safety of both employees and guests

**Business**
- Making recommendations for capital investment, product lines, and new revenue streams
- Establishing and meeting financial goals and budget management
- Guiding retail buying and inventory planning
- Providing monthly reports on the performance of RITUAL
- Managing all spa activities in accordance with approved budgets
- The schedule may include holidays, weekends, and on-call emergency duties as needed.

**QUALIFICATIONS**
- Leadership & People Management: 3-5 years of progressive spa management (or equivalent in wellness, hospitality, or fitness) with proven experience leading teams.

○ Strong foundation in people practices; from hiring and onboarding through performance development and, when needed, thoughtful exits
- Business Acumen: Experience in financial planning and budget management
- Familiarity with retail management, membership management, and spa software, preferably Zenoti
- Values Alignment: A leader who values integrity, safety, and guest experience, and who sees management as both operational excellence and human partnership

**SKILLS AND ABILITIES**
- Strong communication and organizational skills
- Bias to action and ability to execute independently on plans
- Takes initiative and follows through on projects
- Excellent time management skills; able to manage multiple priorities in a fast-paced environment
- A self-identified “people person” who is approachable, friendly, and reliable

**Job Types**: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Flexible schedule
- Paid time off
- Relocation assistance
- Wellness program

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Spa or Hotel Management: 3 years (required)
- Retail or Fitness mana