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Spa Manager

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Victoria, Canada Oak Bay Beach Hotel Full time

Recognized as North America’s #1 Ocean Spa Experience, the Boathouse Spa at Oak Bay Beach Hoteloffers a sanctuary of relaxation and renewal on the shores of the Salish Sea. We’re seeking a Spa Manager who will lead with purpose, refine our guest experience, and inspire our exceptional team to deliver heartfelt, oceanfront luxury every day.

**Spa Manager**

As the department head for the Boathouse Spa, you will provide clear, consistent leadership while delivering exceptional guest experiences. You’ll balance day-to-day operations with strategic planning, champion our values, and ensure every detail reflects our promise of heartfelt service, oceanfront luxury, and holistic wellbeing

**Responsibilities**
- Lead daily spa operations with intention and consistency, delivering elegant, meaningful, and memorable experiences.
- Develop and implement strategic goals, policies, and procedures that support our vision of refined luxury and guest wellbeing.
- Maintain exceptional standards in spa services, professional products, and retail offerings.
- Partner with hotel leadership on annual budgeting, marketing planning, and public relations initiatives.
- Identify new business and marketing opportunities aligned with our brand promise.
- Inspire, train, motivate a multi-faceted spa team with a focus on authentic service/continuous growth.
- Foster a guest-centric culture grounded in empathy, trust, and genuine care.
- Ensure all equipment/facilities remain in pristine condition to provide a trusted sanctuary for our guests.
- Build strong relationships with vendors, maintaining professional integrity and partnership.
- Stay informed on industry trends, competitive offerings, and market positioning.

**Requirements**:

- Minimum 3 years of leadership experience in the spa or wellness industry.
- Proven ability to deliver exceptional guest experiences in a luxury setting.
- Strong leadership, team-building, communication skills with authentic, empathetic approach.
- Bachelor’s degree in Business Administration or related f ield preferred.
- Financial acumen including budgeting, forecasting, and cost management.
- Demonstrated ability to coach, mentor, and inspire high-performing teams.
- Commitment to sustainability, responsible practices, and ethical leadership.
- Highly organized, results-driven, and adaptable with creative resilience

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$105,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

**Experience**:

- Luxury Spa: 3 years (preferred)
- Leadership: 3 years (preferred)

**Location**:

- Victoria, BC V8S 2N2 (preferred)

Work Location: In person