Spa Receptionist

2 weeks ago


Victoria, Canada Westin Bear Mountain Resort & Spa Full time

**Who We Are**
Nestled in the stunning and serene setting of the Westin Bear Mountain Resort, our state-of-the-art spa is a haven for relaxation and rejuvenation. We're currently seeking a warm, professional, and experienced **Spa Receptionist** to become the welcoming face of our busy spa team. If you thrive in a fast-paced spa environment, love connecting with people, and have a genuine passion for wellness, we’d love to hear from you.

**About the Role**
As our Spa Receptionist, you’ll be the first point of contact for all guests — setting the tone for their spa experience. Your role will be central in ensuring each guest feels welcome, cared for, and supported throughout their visit.

**Key Responsibilities**
- Greet guests with warmth and professionalism
- Answer phone calls and respond to in-person inquiries promptly and courteously
- Schedule and manage spa treatment appointments efficiently
- Provide spa tours and information about services and products
- Handle guest concerns or complaints with professionalism and discretion
- Maintain knowledge of all spa offerings, including treatments, products, and promotions
- Process transactions with accuracy using our POS system

**What We Offer**
- A beautiful work environment at the top of Bear Mountain in Langford
- Free on-site parking for your convenience
- Complimentary, high-quality lunches in our staff room
- Free access to our fitness facility - we care about your wellness too

**Qualifications**
- Exceptional communication and interpersonal skills
- Proven customer service experience, ideally in a spa or hospitality setting
- Confidence with cash handling and basic math
- Experience using POS systems and handling retail sales
- Strong multitasking, time management, and organizational abilities

Pay: From $21.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Shift:

- Day shift

Work days:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-04-26


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