Front Desk Agent

**Job Title**: Front Desk Agent

**Department**: Front Desk
**Reports To**: Front Desk Supervisor / Front Desk Manager
**Position Type**: Contract (Full-Time)
**Location**: Middle Beach Lodge, Tofino, BC

**Position Summary**:
Middle Beach Lodge is looking for an energetic, guest-focused, and team-oriented individual to join our Front Desk team. As the first and last point of contact for our guests, Front Desk Agents play a vital role in shaping the overall guest experience, from the moment they arrive to the moment they depart.

More than just a welcoming face, you are the eyes and ears of the lodge, located at the heart of the action. You’ll take pride in “owning” the guest experience, ensuring every interaction is warm, smooth, and memorable. This includes handling check-ins and check-outs, reservations, assisting with retail as well as our lunge area, and responding to guest needs with professionalism and care.

If you're passionate about hospitality, love working in a dynamic environment, and want to help create exceptional moments for every guest, we’d love to hear from you

**What You’ll Do**:

- Ensure that evert guest is greeted and welcomes upon arrival
- Register guests to the hotel, verifying reservation, address, contact details, and billing information.
- Have an intimate knowledge of the hotel facilities and the local geographic area
- Accept payment for guests’ accounts at the time of registration and at checkout
- Maintain a house bank and make a deposit and accurate report of receipts daily
- Run daily end of shift audit reports.
- Process all lounge & retail transactions.
- Responsible for restocking and assuring overall cleanliness of Lounge/Great Room and Retail
- Responsible for communicating larger issues to Housekeeping and Maintenance for immediate attention
- Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions

**Specific Job Knowledge, Skills & Abilities**:

- Speak, read, write and understand English
- Read and write to facilitate the communication process
- Good communication skills (verbal and written)
- Must possess basic computational ability
- Must possess basic computer skills
- Extensive knowledge of the hotel, its services and facilities

**Physical Demands**:

- Most work tasks are performed indoors, within close proximity to Lodge entrance
- The role involves extended periods of working at a computer
- The role requires moving between departments within the hotel in a timely manner
- Occasionally required to lift items up to 15 lbs, with assistance available if needed
- This position involves a variety of physical activities including grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and seeing
- Regular communication with guests, colleagues, and supervisors is an important part of this role; verbal and auditory communication is frequent
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception
- The role requires the use of standard office equipment. Comfort with or the ability to learn to operate items such as computers, multi-function printers, telephones, and filing systems is beneficial

**Qualifications**:

- Education: High School or Equivalent (required)
- 1-2 years work experience in a public contact position, required. Customer service experience in the hospitality industry preferred
- Excellent Communication skills and professional demeanor
- Comfortable using Microsoft Word, Excel, and Outlook

**Perks & Benefits**
- Competitive Wages
- Staff accommodation (on-site)
- Discounts on Food & Beverage, and accommodation
- Extended Benefits (Sunlife)
- Departure Bonus upon successful completion of your contract
- Regular Team Activities (Meals, Camping Trips, Yoga, Football/Soccer, etc.)
- Monthly customer service excellence & employee of the month awards

**Other**

Consistent and reliable attendance is a key part of success in this role and helps ensure a smooth and enjoyable experience for our guests and team.

Due to the nature of the hospitality industry, scheduling requirements will vary based on business needs. Team Members are expected to demonstrate flexibility, including availability for evenings, weekends, and holidays as required. Attendance at job-specific training sessions and team meetings is mandatory, as these are essential to maintaining service standards and team cohesion.

All Team Members are expected to adhere to the Lodge’s established policies, procedures, and safety standards from the start of their employment. These guidelines are in place to ensure a respectful, safe, and efficient work environment for everyone.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $18.45 per h