Guest Service Agent

7 days ago

Tofino, Canada Accent Inns Inc. Full time

**Are You a Rebel Who Needs a Cause?**

At Hotel Zed we are Rebels Against the Ordinary and **Hotel Zed (Tofino, BC**) is looking for a **full-time Guest Service Agent** to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.

Working at Hotel Zed is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

- Be Real
- Have Fun
- Make Everything Better
- Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are

**Benefits & Work Perks**

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

- **Staff accommodation available on site**
- **Additional $2/hour housing allowance for those with their own accommodation**
- Free nights at any of our hotels + discounts for friends & family
- Gift cards for achieving targets
- Employee purchase program so you can get sweet deals on everything from electronics to linens
- Live your Best Life program (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
- And these are just a few_

**What You Do**

- You are the first and last impression our guests will experience
- You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
- You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
- You are the nerve center of our hotel operations.
- You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
- You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services.
- You continuously relay important room and guest information to other team members.

**What You Need**

- Fun loving nature
- Easy conversationalist
- Extra-sensory perception to how others are feeling
- Tech-savvy systems expertise
- Multi tasker who doesn't crack under pressure
- An eagle eye for details
- Sleuth like problem solving skills
- Happy to be on your feet all day
- Front desk or customer service experience is an asset

**Answer the Call

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