Guest Service Representative
2 weeks ago
Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal term from through October. A **Guest Service Representative **(GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in This position is available on a full-time basis, or can be combined with other Front Office positions such as Concierge or Reservations Agent. **As a Guest Service Representative you will**: - Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards - Responsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like - Assist with special occasion bookings (Wedding proposals etc.) - Clerical duties such as maintenance of reservation files and day to day operational paperwork are required - Take and process reservation calls - Welcome guests, check in and check out guests, assisting with luggage - Guest Orientation/Roomings - Deliver amenities (fruit plates, room deliveries etc.) - Exemplary guest service skills and a demonstrated willingness to exceed guest expectations - Hotel or Resort experience an asset - Substantial prior experience in a Guest Service role necessary - Excellent interpersonal and communication skills, both written and verbal - Familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island - Valid Class 5 Driver's License - Ability to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbs - A professional and groomed appearance, calm and capable demeanour - Attention to detail and ability to multitask - Knowledgeable about, and capable to meet and exceed, Relais & Chateaux and AAA 4 Diamond standards - Working knowledge of Maestro, Word and Excel an asset - Must be willing to work evenings and weekends - A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole - Must be legally authorized to work in Canada - A mutual understanding of your employment duration will be determined during your interview **Job Types**: Full-time, Permanent Pay: From $20.00 per hour **Benefits**: - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - On-site parking - RRSP match - Store discount - Vision care - Wellness program Flexible Language Requirement: - French not required Schedule: - Holidays - Monday to Friday - Weekends as needed Supplemental pay types: - Commission pay - Tips Licence/Certification: - Authorization to work in Canada (required) - Class 5 Driver's License or equivalent (required) Work Location: In person
-
Guest Service Representative
2 weeks ago
Tofino, Canada Wickaninnish Inn Full timeJoin our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal...
-
Guest Service Representative
2 weeks ago
Tofino, Canada Wickaninnish Inn Full timeJoin our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. A **Guest Service Representative **(GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets...
-
Concierge/guest Service Representative
1 week ago
Tofino, Canada Wickaninnish Inn Full timeJoin our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year round or for a seasonal term from...
-
Concierge/guest Service Representative
2 days ago
Tofino, Canada Wickaninnish Inn Full timeJob opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership,...
-
Reservationist/guest Service Agent
2 days ago
Tofino, Canada Tofino Resort + Marina Full timeDo you love working with new people and helping them have a great time? In Tofino, we attract a global audience of adventure seekers who want more west coast flavour in their life. As the Reservationist, you are responsible for assisting them in finding that flavour. Fortunately, we live in the perfect spot to make it happen. Reporting directly to the Guest...
-
Guest Services, Sales and Marketing Manager
2 weeks ago
Tofino, Canada Maaqutusiis Hahoutlhee Stewardship Society Full time_**About Tofino Wilderness Resort**_ Nestled in the heart of traditional Ahousaht territory, Tofino Wilderness Resort offers a unique blend of luxury and culture. The resort features 16 guest rooms, a restaurant and lounge, spa facilities, a distinctive longhouse, and adventure equipment. Previously known as Quait Bay Floating Lodge and Clayoquot Wilderness...
-
Guest Services Agent
2 weeks ago
Tofino, Canada Pacific Sands Beach Resort Full time**Target start date - January 21, 2025** **Position Title**: Guest Services Agent **Schedule**: As operations require, including evenings, weekends and statutory holidays Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest...
-
Guest Services Supervisor
2 days ago
Tofino, Canada Tofino Resort + Marina Full time**Front Desk Supervisor** Are you passionate about helping and meeting people in an exciting job, and looking to live on the wild west coast of Canada? A unique, exciting job opportunity awaits you at Tofino Resort + Marina. Tofino Resort + Marina is looking for a Front Office Supervisor, to help our team welcome and guide our guests to the most enjoyable...
-
Guest Service Agent
4 days ago
Tofino, Canada Accent Inns Inc. Full time**Are You a Rebel Who Needs a Cause?** At Hotel Zed we are Rebels Against the Ordinary and **Hotel Zed (Tofino, BC**) is looking for a **full-time Guest Service Agent** to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day. Working at Hotel Zed is different than...
-
Guest Services Duty Supervisor
2 weeks ago
Tofino, Canada Pacific Sands Beach Resort Full time**Position Title**: Duty Supervisor **Department**: Guest Services **Schedule**: As operations require, including weekends and statutory holidays *** Reporting to the Guest Services Manager, the Duty Supervisor will ensure an optimal guest experience through developing, implementing and maintaining quality standards for the Resort, including supervision...
