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Customer Service Representative/administrative
2 weeks ago
**Position: Customer Service Representative/ Administrative Assistant**
**Reports To: LegalShield Administrative Manager**
- **Who We Are**_
Mills & Mills LLP is an expanding mid-size law firm with over 80 employees. Our core values that guide the members of our team are _**Integrity, Competence, Initiative, Cooperation, Respect and Care**_. For us, there is no better question than “how can I help?”
We offer each member of our team competitive compensation and benefits, a collaborative and barrier-free work environment, and the opportunity to work on a diverse range of matters.
- **Purpose of Role**_
We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level customer service to LegalShield members; while providing full administrative assistance to the department.
- **Working Conditions**_
- Full time approximately 37.5 hrs/week (8:30am to 5:00pm)
- Days required to work: Monday to Friday
- Fully remote, telecommute work environment
- Repetitive work
- Overtime may be required
- **Key Responsibilities**_
- Manage over 60 incoming member calls per day
- Make outgoing calls to members and various stakeholders
- Take accurate call notes and update the LegalShield database
- Investigate and troubleshoot customer service issues via telephone
- General administrative duties, including but not limited to scheduling, transcribing, faxing, etc.
- Other duties as assigned
- **Education/Skills, Knowledge and Abilities/Attributes**_
- Secondary School Diploma required
- Minimum 1 year of experience in customer service is preferred
- An understanding of legal terminology is an asset
- Experience with software: Word and Outlook, Acumin (an asset)
- Ability to work independently and in a team environment, with mínimal supervision
- Works well under pressure, manage priorities and meet deadlines
Pay: $40,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Education**:
- Secondary School (required)
Work Location: Remote
