Payroll Consultant, Bilingual

**ADP is hiring an experienced Payroll Consultant**. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

**Unlock Your Career Potential: Human Resources at ADP**. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance - to deliver your human capital management expertise in an increasingly competitive global marketplace.

**Responsibilities**:

- Provide support to our internal and external clients which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives, as well as offer best practices related to general payroll compliance where necessary.
- Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
- Respond professionally and timely to internal/external clients regarding the use of WFN (Payroll, Time & Attendance, HRB modules) as well as CCI programming.
- Use resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
- Responds to & resolves all incoming telephone calls in a queue based environment and/or Outlook/Siebel inquiries from clients; delivering the highest level of customer service within expected timelines.
- Ability to work within hours of operation spanning 8:00 am to 8:00 pm EST. Shift coverage may vary occasionally depending on business needs.
- Complete complex projects for clients, such as calculation updates, special reports, and company set up or troubleshooting activities.
- Review and create internal documentation to support responses to payroll practitioner/specialist questions
- Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
- Continually upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learns future products and new tools as they are deployed.
- Learns, understands, maintains and contributes to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
- Assists in the training of less tenured or new hired associates on product knowledge, process and procedures.
- Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.

**Qualifications**:

- Knowledge of Payroll and WFN (3 years' experience of Product/Payroll knowledge strongly preferred)
- Knowledge of CCI (Autopay) is required
- Experience with TLM/EZLM is an asset
- Strong MS Office Skills (Word/Excel)
- Excellent customer service and communication skills (both verbal and written)
- English/French Bilingualism is required

**Attributes**:

- Ability to collaborate & work effectively within cross functional teams
- Ability to multitask, probe, analyze, and problem solve
- Detail oriented and ability to follow-through
- Ability to work independently, resourceful and be a strong team player
- Strong organization, time management and prioritizing skills

**Education**:

- Bachelor's Degree preferred or equivalent in Payroll/HR experience
- Canadian Payroll Association (CPA) certification is an asset (PCP)

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.