Service Desk Analyst

2 days ago

North York, Canada Compugen Inc Full time

**Job Title**
- Service Desk Analyst

**Vacancy No**
- VN6507

**Work Location**
- North York, ON

**Job Details**

**Position**: Service Desk Analyst**Location**:

North York, Ontario

**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Service Desk Analyst**

**How you’ll make a huge impact here - and in your career**:

- Build relationships with customers both in person and over the phone
- Contribute to team innovation through ideas for process improvement and efficiency
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
- Document all problems and solutions in the Service Desk Tracking System.

**Skills and qualifications, you’ll bring**:

- Exceptional customer service and interpersonal skills, with a focus on rapport-building
- 2 years of experience of related customer service experience
- Related technical experience in either a work or school environment
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Experience working in a team-oriented, collaborative environment
- A college diploma or university degree in the field of computer science is an asset

**What you’ll love about us**:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs_
LI-RB1

**Base Pay Range

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