Service Desk Analyst
7 days ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
- Education:
- Expérience:
- **Education**:
- No degree, certificate or diploma
- ** Work setting**:
- Consulting firm
- ** Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Supervision**:
- 5-10 people
- ** Computer and technology knowledge**:
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Mail server software
- Communication software
- Web service design
- Database software
- MS Office
- SQL
- TCP/IP
- Wireless networks
- ** Security and safety**:
- Criminal record check
- ** Transportation/travel information**:
- Own vehicle
- Valid driver's licence
- ** Work conditions and physical capabilities**:
- Work under pressure
- Tight deadlines
- Attention to detail
- ** Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- ** Experience**:
- 1 year to less than 2 years
- ** Health benefits**:
- Health care plan
- ** Other benefits**:
- Free parking available
- Learning/training paid by employer
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