Administrative Coordinator
1 week ago
**Administrative Coordinator**
**Department**: Sales Department - Customer Service, Service
**Reports to**: Manager of Customer Service/Manager of Service
**Full time**
**Job Summary**:
The Administrative Coordinator is responsible for providing administrative support for the Sales Department, including the Customer Service and Service divisions. They are responsible for processing customer orders and ensuring customer satisfaction of product and service delivery, develop and maintain customer relations, determine whether customer orders may be met or whether alternatives are available, as well as organizing service jobs for the service technicians.
**Main Job Tasks and Responsibilities**:
- Process customer quotes, orders, pick & pack orders
- Maintain customer database
- Maintain sales activity records and prepare sales reports
- Respond to sales inquiries and concerns by phone or electronically
- Ensure customer service satisfaction and good client relationships
- Perform quality checks on product and service delivery
- Coordinate Service Technician jobs: Field Sales Orders, arrange service, arrange lodging, any travel, credit card processing, and arrange any drug testing and orientations.
- Transfer paperwork between locations
- Maintain service fusion
- Submit paperwork to finance team
- Schedule jobs in service fusion and outlook calendar
- Communicate with customers to schedule field service work
- Maintain internal logs for customer order tracking
- Coordinate warranty parts jobs, complete appropriate ISO documentation
- Input Sensit units coming into west to ensure that the units are serviced in a timely manner
- Answer phones
- Monitor and track customer backorders
- Specify freight quotes
- Check stock levels and provide pricing
- Receive payments
- Process customer returns and repairs
- Liaison with various departments
- Other duties as assigned
**Qualifications**
- High school diploma and relevant professional experience.
- Knowledge of customer service principles
- Knowledge of basic business principles
**Key competencies**
- Planning and strategizing
- Adaptability
- Verbal and written communication
- Negotiation skills
- Resilience and tenacity
- Stress tolerance and able to work well under pressure
- Goal driven
- Customer focused
- Computer literacy
- Able to multitask
- The ability to speak clear, articulate English is necessary.
- Able to work with a minimum amount of supervision.
- Exhibit initiative, responsibility and flexibility
**Work Conditions**
- Fast-paced environment
- Manual dexterity
- Lifting/moving up to 10 lbs
**Hours of work 8:00-4:30 Monday to Friday**
- Tecvalco Ltd. is here to support our employees with disability-related needs at any time during employment. Please do not hesitate to contact us about any necessary accommodations._
Pay: $42,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- customer service: 1 year (preferred)
- Computer skills: 5 years (preferred)
Work Location: In person
-
Claims Coordinator
2 weeks ago
Niagara Falls, Canada Tech Tammina LLC Full timePosition : Claims Coordinator Locations : Niagara Falls, ON or Hamilton, ON Employment Type : Full-Time, Permanent Qualifications 3+ years of experience in claims processing, insurance administration, or a related field. Strong attention to detail, organization, and multitasking skills. Proficient in Microsoft Office (Word, Excel, Outlook). Excellent...
-
Administration - Supervisor
4 days ago
Niagara Falls, Canada Salit Steel Full timePosition Summary The Administration Supervisor is responsible for the effective operation of the Administration Team within the Service Centre division. This individual oversees and executes the team’s daily tasks and responsibilities, ensuring that deadlines are met while providing exceptional service to internal and external customers. The Administration...
-
Site Administrator
2 days ago
Niagara Falls, Canada E.S. Fox Limited Full timeFor more than 90 years, **E.S. Fox Limited (ESFL)** has set the standard for safety and quality in the construction and fabrication industry. We have been unique in the industry as the ones who have helped build Canada’s infrastructure. We possess the insight and expertise to stand behind everything we do. **Our Strength is People** With a strong...
-
Administrative Coordinator/hr
2 days ago
Niagara Falls, Canada Buffalo Lodging Associates Full timePosition Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for effectively acting as a confidential liaison for the receipt and processing of sensitive information **Responsibilities**: - Maintains knowledge of legal requirements and government reporting...
-
Care Coordinator
2 days ago
Niagara Falls, Canada Right at Home - NiagaraHamilton East Full time**Right at Home Halton/Niagara **is looking for a **Full-time** **Care Coordinator (Scheduler) **to add to our **Niagara** team. This is a Hybrid position, working from home with periodic in-person team meetings in Hamilton. **Right at Home** offers our employees: - Opportunity for Extended Health and Dental Benefits - Paid orientation & training - Our...
-
Administration - Office Administrator
2 weeks ago
Niagara Falls, Canada Salit Steel Full time**POSITION FUNCTION**: Reporting to the Manager of Systems and Administration, this position is responsible for data entry, order entry, and clerical backup for the Service Centre division of Salit Steel. This includes coordinating office activities and paper flow, general reception duties, shipping and receiving, and coverage for production and purchasing...
-
Administrative Assistant
11 hours ago
Niagara Falls, Canada Niagara Falls Canada Hotel Association Full time**The Niagara Falls Canada Hotel Association **is looking for a dynamic administrative professional to handle all office functions. The tasks include: - develop and manage a filing system --compose letters --create compelling reports and presentations with powerpoint and excel --some AP/AR coordination with bookkeeper --research information --attend...
-
Centre Coordinator
2 weeks ago
Niagara Falls, Canada Momentum Autism Services Inc. Full time**Centre Coordinator - Full-Time, Permanent** **Location: Niagara | Monday-Friday (8:15 am-5:30 pm) | On-Site** **Who We Are** At Momentum Autism Services, we believe meaningful work should also be enjoyable. Our mission is to empower children, youth, and families through evidence-based, compassionate care. We’re a close-knit, energetic team that...
-
Learning & Development Coordinator
13 hours ago
Niagara Falls, Canada Casino Niagara Full timeRegular There are some GREAT PEOPLE out there... we should know we hire them! IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: Full Time Salaried **Application Deadline**: January 17, 2025 Reporting to the Learning & Development Manager, the Learning & Development (L&D) Coordinator will manage administrative...
-
Sales Coordinator
2 weeks ago
Niagara Falls, Canada Niagara Falls Convention Centre Full time**Sales Coordinator** **Permanent, Full-Time** With 300,000 square feet of convention space, a central location in the Fallsview Entertainment District, walking distance to 4,000 branded guest rooms and easy access to wine country, you can plan to be impressed by Niagara Falls Convention Centre — Niagara’s largest meetings and events...