Customer Service Administrator

1 day ago

Toronto, Canada Prefera Finance Full time

Are you the type of person who enjoys problem solving, while completing a variety of meaningful tasks and providing superior customer service? Look no further

Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time Customer Service Administrator The core functions of a Customer Service Administrator is to support the Collection, Repossession, Insurances, and Customer Service teams with various tasks and administration duties, including, but not limited to; Insurance claims/tracking, Consumer Proposals/Bankruptcies, Soft Collections, Credit Bureau file reporting, Customer account maintenance.

**Responsibilities**:

- Provide superior customer service by addressing a variety of customer concerns
- Follow up with customers and insurance companies to confirm current and valid insurance coverage
- Follow up with customers and insurance companies to process insurance loss payouts
- Contact Insurance/Warranty companies with regards to warranty cancellation refunds
- Ensure customer accounts are being correctly reported to the credit bureaus
- Complete proof of Claims (Form 31) while working with License Insolvency trustees
- Responsible for managing the updating of credit bureau information should discrepancies be found
- Contact customers to schedule payments which are in arrears
- Leave accurate notes on all accounts worked via our internal platform
- Provide recommendations on policy updates

**Skills/Abilities**:

- Strong negotiation & problem-solving skills
- Attention to detail
- Intermediate computer skills
- Self starter, multi tasking
- Strong decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment
- Fluent writing and speaking in English (French/Bi-Lingual is considered an asset)
- Credit knowledge is an asset

**Qualifications**:

- Previous work experience in a call-center work environment/equivalent
- Previous work experience in providing excellent customer service
- Previous financial collection experience is considered an asset, but not required
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset

**Shift Times**
- 8-hour shift
- anywhere in between 9:00 AM to 7:00 PM - Monday to Friday

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team

Occasional team lunches

**Job Type**: Permanent

**Salary**: $42,000.00-$44,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We adhere to Government requirements in terms of taking COVID-19 precautions

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- French (preferred)

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