Office Administrator/customer Service

1 week ago

Toronto, Canada PhoneBox Full time

PhoneBox in Vancouver, BC is looking for a Full-Time and Permanent Office/Backend administrator. PhoneBox provides affordable wireless plans to students and visitors to Canada since 2011

Operations Administrator / Customer Care representative
- Follow and respond to inquiries based on guidelines provided by customer care manager
- Respond to inquiries in a timely and professional manner
- Assist management with administrative duties
- Process payment related duties and assist in managing inventory of devices and SIM cards
- Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
- Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
- Maintaining information on clients’ account on BoxOne
- Contacting clients on Home internet related issue
- Process sales call to existing / potential clients related to Home internet product
- Consistently updating our database system with current availability and inventory changes
- Interacting closely with other network providers on behalf of the corporate account holder and connecting between internal teams and service users
- Processing backend related operation such as payment, billing, account changes, refunds, Account receivable, Data entry
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

**Requirements**:

- General office/administrative skills, with above-average writing skills
- Good English proficiency, written and verbal
- Good communication and relationship-building skills in multicultural workplace
- Handle customer inquiries, complaints, billing questions and payment issues/services
- Detail oriented, organized, computer savvy and a multitasker
- Ability to function well in a busy and high volume environment.
- Ability to work effectively, both independently and as part of a team.
- Ability to consistently offer professional and engaging customer service.
- Ability to work weekends as needed
- Intermediate to advanced skills using a variety of computerized software packages such as Microsoft Office Suite

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M5R 2A7: reliably commute or plan to relocate before starting work (required)

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