Program Administration

6 days ago

Toronto, Canada CMG Marketing Full time

Dynamic small business that will enable you to gain experience with program administration and communications, while enhancing your customer service skills.

This is a combination customer service and program administration and support position, responsible for supporting a National membership program.

This position is ideal for someone who has 1-2 years' customer service/office experience, who is looking to gain more experience, or a newer university graduate looking for an entry-level position. Requires excellent communication skills. This is a full time in office position.

**Requirements**:
**Primary responsibilities**
- Support the administration of the knowledge base for the program, which includes supporting the day to day administration of program elements from reconciling membership, registration, understanding and updating program and more
- Administration of all program details including any new registrations, cancellations, exceptions to member status and tracking, understanding of and tracking of all member benefits

**Knowledge and skill requirements**
- Proven track record of providing superior Customer Service and working in a team environment
- Excellent interpersonal and communications skills, comfortable calling customers and resolving inbound enquiries
- Ability to work in a fast paced atmosphere
- Strong organizational skills and ability to prioritize own workload
- Ability to maintain confidentiality of program details, understanding the sensitive nature involved when working with a customer's business information
- Excellent time management and attention to detail

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