Customer Service and Administration

2 weeks ago

Toronto, Canada Hybrid Power Solutions Full time

**About us**

Hybrid Power Solutions is a fast growing, Founder led clean-tech engineering and manufacturing company. Our products set the industry standard for power output in a small package, with a particular focus on simplicity, durability and commercial use in demanding industries. Our award-winning Power Tower off-grid system is in high demand across North America and is poised to become the go-to solution for installers and homeowners. Our goals are ambitious and so is our team. We are all in this together, from the highs and the lows, we overcome challenges in order to fulfil our vision. We are here to grow the company to own the North American market and grow into an international leader in battery storage and portable power systems.

**Must be passionate about clean technology and helping people transition to solar and green energy. **Be part of a small team that works hard, has fun and really cares about our client’s success.

**Start date: immediate**

**As a Client Care Administrator, you work on the frontlines to ensure every client order is tracked throughout the assembly and delivery process. From order to delivery, you are tasked with ensuring a smooth and painless process for the company. While reception duties are a fundamental function of this position, this opportunity involves much more. By taking ownership of the client retention initiatives and administrative functions, you will be an integral part of our client focused programs. We are expanding our team to include solar installers, with this, our client care administrator will need to route the calls and enquiries to the right location and take technical notes to pass on to the installer.**

**Requirements**:

- **Excellent English communications (written/spoken) (French is a bonus)**
- **Positive, energetic and works well under pressure**
- **Exceptional customer service and computer skills**
- **Outstanding administrative skills: logical thinking, task planning, initiative, organizing and prioritizing**
- **Work Experience: 3 years +**
- **Education: administration degree/diploma or equivalent work experience**

**Tasks**:

- Organizing shipping documents
- Keep track of order status
- Responding to client enquiries
- Sending tracking information to customer
- Sending out invoices
- Following up with invoice payments
- General administrative tasks
- Web chat response

**To Apply**:
**Attached a brief cover letter explaining why you are interested and your detailed resume including full work history and education.**

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: One location

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