Flight Coordinator

Do you have excellent customer service skills? Are you a strong communicator who enjoys engaging with people from all over the world? Are you capable of efficiently coordinating multiple priorities? Does the prospect of joining a dynamic and multi-cultural team in the private aviation industry, interest you? If so, we would love to hear from you

**What we can accomplish together and what’s in it for you**:
ACASS is a leading provider of international private aviation support services, and we are looking for a capable and experienced **Flight Coordinator** to join our team. Based in our Montreal headquarters, in this full-time role, you will collaborate with a great team that is responsible for supporting activities related to the 24/7 operation of our aircraft fleet.

**ACASS offers** **a great company culture, as well as**:

- Career opportunities
- Training and mentoring
- Competitive salary
- Health benefits
- Group retirement pension plan with company match
- Employee Referral Program
- On-site gym
- Company events and team member celebrations
- Coffee, tea, healthy snacks, and more

**Here’s how we’ll do it**:

- Evaluate and quickly respond to client inquiries and trip requests.
- Verify and schedule destination airports that adhere to aircraft requirements such as runway length, customs clearance, and ground handling equipment.
- Coordinate activities related to the management of our fleet (i.e., transmit customs information, handle catering, ground transportation, and special arrangements, etc.)
- Effectively collaborate with other teams, clients, crew members, and service providers across the globe.
- Track and follow up on aircraft fleet movements.
- Inform clients of any developments or issues that could disrupt the schedule and offer solutions.
- Prepare/update trip sheets outlining key details such as FBO, fuel, catering, ground transportation, etc.
- Conduct fuel price comparisons and arrange aircraft fuel releases.
- Establish and maintain professional relationships with colleagues and other stakeholders.
- Support crew during trips.

**What you bring to the team**:

- Personable, energetic, proactive, responsible, and capable professional.
- Excellent customer service skills with the ability to interact with multiple personalities and cultures.
- Strong communication skills (written/verbal) in English are a must.
- Skilled at managing multiple projects, tight deadlines, and efficiently prioritizing tasks.
- Able to maintain a calm demeanor in high-stress situations.
- Proficient in Microsoft Office Suite software.
- Must be flexible to work morning, evening and night shifts based on 24/7 operational needs.
- Prior similar work experience in the aviation industry (ideally in the private sector) is required.
- Experience as a Flight Coordinator is preferred.

**Working at ACASS**

ACASS is a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs and Fortune 500 corporations.

We offer a fast-paced, dynamic, and multi-cultural work environment that is friendly, positive, professional, and service-driven. Our organizational culture is characterized by energy, respect, collaboration, authenticity, pride, and a very strong sense of team and community. Working in a beautiful, upscale office, team members enjoy a variety of work perks, including a fully equipped kitchen, in-office gym with showers, and online access to virtual healthcare services. More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their career potential in an inspiring work environment they are proud of.
- ACASS embraces diversity, equality and inclusivity in the workplace and is committed to employment equity. Our goal is to attract, develop and retain highly talented team members from diverse backgrounds, including women, people with disabilities, Aboriginal peoples and visible minorities._

**Benefits**:

- Company events
- Company pension
- Dental care
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Aviation: 2 years (preferred)

Work Location: One location