Account Manager

1 week ago

Burnaby, Canada Black Tusk Fire & Security Inc. Full time

Grow and manage the testing and maintenance operations throughout the Lower Mainland
- Enhance your current portfolio client base with service work
- Ensuring customer needs are met in a timely and professional manner. Tasks include but not limited to:
a) Quoting

b) Scheduling - in cooperation with the company’s needs

c) Producing reports for your individual clients

d) Service requests from your portfolio

e) Provide invoicing support for clients in your portfolio

f) Provide bad debt reconciliation support from your portfolio - if required
- Enhance and expand products we service to current client base
- Seek new clients to enhance / expand your current portfolio
- Develop sales strategies to grow the market through marketing and networking initiatives
- Support co-workers with scheduling and managing labour with service work
- Ensure adherence to all health and safety standards and report issues
- Liaise with department supervisors and lead hands
- Attend bi-monthly meetings with the Burnaby Branch Manager to assess upcoming work.

**Qualifications**
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Ability to work as a positive team member.
- Ability to prioritize workloads to meet agreed deadlines.

**Summary**

As an Account Manager, you will be responsible for maintaining and expanding client relationships while ensuring customer satisfaction. You will leverage your core skills in communication and CRM software, particularly Salesforce, to manage accounts effectively. Your premium skills in data analysis and project management will enhance your ability to meet client needs and drive business growth. Additionally, your relevant experience in business strategy and customer engagement will be essential in achieving organizational goals and fostering long-term partnerships. Join our team and contribute to our success in a dynamic market.

**BENEFITS**:
We offer competitive wages, company vehicle/gas card, phone, extended medical/dental benefits and growth potential with paid education and on-the-job training.

This is a great opportunity to advance your current work experience into a long-term career with a growing company.

Please respond with your resume and current references. We thank all applicants for their interest, but only those qualified will be contacted.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- BC Drivers' Licence (required)

Work Location: In person

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