Bilingual Collections Officer

**Location**:Markham, ON

**About Us**:
Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry.

For over 30 years, Econolease has led North America in restaurant equipment financing. Through leasing, renting, business loans, 0% financing and payment processing, we work with more than 3,000 restaurant owners each year, helping them achieve their goals throughout Canada, the U.S., and Australia.

**Summary**:
We are currently seeking a **Bilingual Collections Officer** to join our growing team Reporting to the Director of Operations, the role of the Senior Collections Officer will be responsible for liaising with customers, third parties, and collection partners to ensure the best possible outcome for both Econolease and the customer. These outcomes include ensuring arrears payments are received and assets of Econolease are protected.

**Key Responsibilities**:

- Ensure the quick resolution of contracts in arrears and ensure that the income potential of assets owned by Econolease is maximised.
- Take accountability for entities and ensure that appropriate action has been taken on accounts at all times.
- Achieve economical desired outcomes for contracts that are in arrears for both Econolease and the customers.
- Monitoring and Managing Econolease’s Collection Partners to ensure they are performing to expectation and that they are taking timely and effective action on accounts assigned to them.
- Keep management informed, flagging any potential risks likely to have a significant financial impact on the arrears portfolio/business.
- Exercise sound commercial judgment and business acumen in the resolution of contracts in arrears.
- Meet individual and team key performance indicators.

**Qualifications/Experience**:

- Bilingual EN/FR (**required**)
- 3+ years Collections experience within a financial services company.
- Good working knowledge of processes in relation to collections, bailiffs, and commercial law.
- Superior Commercial acumen
- Strong negotiation skills.
- Critical thinking, attention to detail, problem solving, and organizational skills are essential.

**Other Requirements**:

- An energetic and flexible team player with who can also work independently.
- Ability to be empathetic and flexible will ensure a positive customer experience, thus upholding the Econolease brand.
- Your effective, professional, and diplomatic verbal and written communications skills will assist in creating strong relationships with external stakeholders, including customers and partners within the recoveries process, and internal departments.
- Strong computer literacy, with intermediate skills in Excel is also key to this role.

**What we offer**:

- Hybrid work environment with work from home options
- Comprehensive benefits package
- Competitive compensation package with a discretionary bonus
- Casual dress
- Company events
- A fun and enriching work environment geared towards personal and professional growth

**Salary**: $55,000 - $65,000

To learn more, please check out our website:
**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- MARKHAM, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in MARKHAM, ON