Bilingual Collections

SCI Lease Corp is an independent, Canadian-based national automotive leasing company. Through our Premier Leasing Program, automotive manufacturers can offer lease options for new vehicles through their Dealer network. SCI Lease Corp is currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, Ram, Maserati Vinfast, and Lucid vehicles.
**WHAT YOU’LL LOVE ABOUT US**:

- Competitive salary
- Comprehensive employee benefits
- An environment that fosters teamwork & entrepreneurial spirit
- Convenient location
- A great work-life balance
- Opportunities to work from home
- Generous vacation time

RESPONSIBILITIES
- Monitor and track accounts in arrears due to non-payment (NSF, bank account closed)
- Acquire resolution with insurance claims deficiencies provide payment plan options and seek a positive resolution
- Issue demand letters and notices
- Make effective decisions within the established guidelines and policies
- When applicable, escalate the account for vehicle repossession and/or termination
- Work with various bailiff service providers and liaise with the lease maturity department during the repossession of assets
- Monitor files sent to 3rd party collection agencies
- Ensure all collections related fees are invoiced and issued accurately
- Assist dealerships and executors of an estate and/or lawyer(s) with the process of acquiring resolution with regards to our asset and the late lessee
- Communicate directly with licensed insolvent trustees for consumer proposals and bankruptcies and complete related proof of claims
- Provide superior customer service, using a one-call resolution approach
- Other duties as assigned

BEHAVIOURAL
- Eager to learn new things
- Network and leverage various resources to complete required tasks
- Ambitious, proactive, and self-driven
- Excellent planning, organizational and problem-solving skills, efficient time management skills
- Solid team player who can also work independently
- Team player who can build effective business relationships with all stakeholders through knowledge of management principles and communication skills and practices

QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Customer service oriented
- Excellent oral and written communication skills, presentation skills, and analytical skills with attention to detail
- Ability to establish rapport and build relationships while delivering superior customer service
- Ability to prioritize
- Thorough understanding of the legal processes in each province
- Clear understanding of the processes and implications of repossession
- Ability to think outside the box in order to complete required tasks
- Excellent communication, interpersonal, and critical thinking skills
- Ability to work effectively both independently and as part of a dynamic team
- Strong time management, multi-tasking, and organizational skills
- Aptitude for simple mathematical calculations
- Able to work under pressure within tight deadlines
- Solid computer skills, proficient in Microsoft Word, Excel, PDF Writer

EXPERIENCE
- 2+ years of collections experience
- Previous Leasing/Automotive experience is considered an asset
- Skip tracing experience an asset
- Experience in the Automotive Leasing industry an asset
- Experience in Salesforce an asset
- Experience in Accounting/Finance related to analyzing and interpreting financial data (customer invoices & vendor invoices)

EDUCATION
- Post-secondary diploma or degree preferred, or 3-5 years’ work experience in financial services or automotive industry

**REPORTING TO**: Manager, Collections & Recovery
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.