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Customer Service Representative

3 weeks ago

Airdrie, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a **Customer Service Representative (CSR)**for our** Airdrie, AB Location.**We have **Full-Time and Part-Time, Seasonal positions available.**
**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**Job Responsibilities include but are not limited to**:

- Meeting & Greeting customers
- Providing RV Rental information
- Resolving any potential client issues with accuracy and efficiency
- Walking customers through paperwork at pick up and drop off
- Demonstrating features of the RV (Truck Camper & Motorhomes) at pick up
- Checking in returning RVs, handling and solving customer complaints in a friendly manner
- Helping out other departments as needed

**To be successful in this role, you should possess the following Qualifications and Skills**:

- Be a person of integrity and always make a positive contribution to your work environment
- Be reliable, punctual and hard-working
- Energy and passion
- Have excellent customer service and communication skills
- Being fluent in German or Dutch is considered an asset
- Have a friendly outgoing personality and love working with an international clientele
- Be available to work on weekends
- Be confident working in a fast-paced environment and meeting tight deadlines
- Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.