Legal Assistant/paralegal

2 weeks ago

Edmonton, Canada NCRi Inc. Full time

NCRI is growing stronger and is seeking a Legal Assistant/Paralegal to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.

The Paralegal has various tasks, including conducting legal research, drafting, and reviewing documents/contracts. Please review the job description attached.

**Job Description**:

- Work independently within a collection team.
- Responsibilities include preparing collection documents such as demand letters, Statements of Claim, garnishees, and writs of enforcements, communicating with debtors, process servers, and service providers, managing the status of files and updating the client database on collection proceedings.
- Experience in start to finish collection or debt recovery litigation in a law firm is preferred.
- Reviewing and preparing documents to issue on sales, registration, leases and funding transactions.
- Preparing documents for completion.
- Drafting forms and legal documentation.
- Managing client files on different matters, often with short deadlines.
- Track and manage property matters, such as registrations, documentation and operating agreements.
- Performing lease and title reviews and producing full and short form reports for our clients.
- Assisting legal advisors in the department with various matters.
- Communicating effectively and confidently with clients.
- Dealing with requisitions/queries in relation to post completion matters.
- Completing master schedules for clients, setting out key lease or other information.
- Assisting with various other tasks as required from time to time.
- Communicate with customers for all outstanding amounts
- Establish a solid professional relationship with customers and educate them on best practices
- Negotiate the best payment arrangement to help resolve customers’ bills
- Maintains a high level of professionalism
- Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, Send correspondence to delinquent/collection customers
- Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates. Document call activity details
- Handle objections & excuses
- Perform to regulatory standards and best practice on collections
- Achieve individual collection targets, to meet Department and Company goals

We offer:

- Competitive base pay, competitive insurance coverage, incentives, paid training and breaks
- Outstanding referral bonus program
- Fun perks: Holiday events, food days, giveaways, prizes, themed events and more

Skills and Qualification;
- Must be a graduate
- Must have the experience with Collection Agency or Debt Recovery Company.
- At least 3 years previous legal Assistant experience.
- Ability to file 8 claims/judgement per day.
- A high level of attention to detail and an organized, methodical approach.
- Understanding that some work outside contracted hours may be required to ensure client demands are met Flexible, with the ability to adapt to change and new practices.
- Ability to remain calm under pressure and find solutions.
- Ability to work in a fast-paced environment.
- Good organizational skills to ensure that the tasks are effectively scheduled within working time available, and that urgent work is completed and returned within the specified (sometimes short) timescales.
- Excellent communication skills.
- Ability to deliver a superb client service.

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