Clinic Manager

Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across Vancouver. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

Reporting to the Regional Manager, the Clinic Manager will be accountable for the fiscally efficient operation of a group of clinics by ensuring the team of Clinicians and administration have the skills and knowledge and support to provide the highest quality of patient service delivery. This position will oversee the Oxylife, Archer Respiratory and Clinical Sleep brands.

**Accountabilities**
- Plan, organize and direct daily clinic activities to achieve operating metrics for all clinic operations in a financially efficient manner.
- Ensure that the Clinicians and Administrative staff actively support a patient focused model of continuing care by encouraging participation in our REST Program.
- Lead by example and act as a coach to motivate your team to take accountability for results by sharing knowledge, experience and responsibility in a drive for the highest standards of professionalism, sales and service excellence.
- Responsible for ensuring your team has the skills and knowledge and support to provide the full range of patient services.
- Monitor revenue and expenditures for alignment to budget and forecast.
- Achieve a consistent high degree of quality, safe and efficient sleep apnea services in accordance with operating procedures.
- Strong change management skills and ability to adopt technology and reporting platform changes to support operational and general management improvements.
- Display leadership that delivers a high degree of employee engagement, a strong safety culture and ethical behavior.
- Ensure daily and periodic management controls are in place and are effective.
- Actively participate in the performance management review process.
- Proactively address issues that could negatively impact clinic operations.
- Manage the clinic's budget, billing system, and inventory.
- Order inventory and supplies for the clinic.
- Oversee patient billing/insurance reimbursement procedures for all clinic services.

**Qualifications**
- Knowledge of clinic operations with at least three years of clinic management or supervisory experience.
- Bachelor's degree in business, healthcare administration, office management, or a combination of education and equivalent experience.
- Experience in respiratory therapy is an asset.
- Experience in managing a healthcare facility or clinic is an asset.
- Ability to supervise and motivate the team to perform their duties efficiently with a focus on exceptional patient care.
- Proficiency in managing budgets, billing, and working with insurers.
- Competency with CRM systems.
- Exceptional interpersonal, organizational and communication skills to ensure that quality services are provided.
- Ability to create a positive work environment.
- Ability to identify and solve problems.
- Valid Driver’s License

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your salary expectations for this position?
- We require our team members to be fully vaccinated against the Covid-19 virus. Are you able to provide proof of vaccine?

Work Location: In person