Operations Manager

**OPERATIONS MANAGER**

Fulltime

Based in Montreal, Quebec, Canada

Bollore Logistics is looking to add a full-time **Operations Manager**. This position ensures that daily operations meet and exceed daily performance expectations, monitors open orders, ensures daily fulfillment is accurate, ensures inventory accuracies, deadlines are met and works with internal teams to quickly resolve issues for our Americas division. The Operations Manager reports to the Hub/Branch Manager.

**Responsibilities**:
Integrated in our Distribution Center, the Operations Manager is responsible for achieving high levels of customer satisfaction through excellence in receiving, picking, and packing, dispatching and in inventory control. Works in cooperation with other stakeholders (Customer, Supply Chain, HR, QHSE, IT ) to ensure objectives are met and warehouse related operations are efficient.
- **Planning and Co-ordination**
- Provides daily work assignments to staff and works with hub / branch manager and supervisors / leads to coordinate staff and resources to complete all work scheduled on time and within budgets
- Analyzes client forecasts and historical trends to create fulfillment plans to optimize inventory management, equipment, resources, and staffing
- Reviews workload distribution within the warehouse (temp/permanent staff)
- Effectively plans, staffs, directs, and coordinates activities to maintain efficient storage and flow of materials while maintaining control of inventories.

**Health, Safety & Compliance**
- Ensures company Health and Safety policies and conditions are implemented and monitored in the warehouse (ex. use of PPE, safe use of MHE and equipment, stacking & storage )
- Manages a safe workplace by advocating training and accident prevention/preparedness. Foster a “safety first” culture through awareness, training, and accountability.
- Ensure all near-miss accidents, incidents and accidents are reported on time and analyzed to identify risks and take appropriate actions
- Cooperate with QHSE department in audit preparation and inspection. Take appropriate corrective and preventive measures when needed.
- Comply with safety and TSA regulations
- Ensure high standards of 5S is maintained in the warehouses
- **Performance monitoring**
- Develops and maintains adequate recording systems to ensure performance is properly measured
- Monitors individual employee performance
- Analyzes root causes for failures, inventory inaccuracies and claims from customers to determine responsible parties and identify actions to be taken to improve performance
- Supports the implementation of corrective and preventive measures as discussed with management and customers
- **People management**
- Supervises Supervisors, Team Leaders, and Warehouse Associates
- Monitors employee attendance and over-time.
- Provides ongoing training to ensure enhanced productivity and professional development of team members.
- Provides training to current and new employees in all appropriate procedure and processes required to complete the work, including WMS procedures.
- Ensures company policies are followed and takes appropriate disciplinary actions in cooperating with management and HR in case of issues
- Establishes as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development.
- Leads with a sense of urgency to ensure operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions.
- **Continuous Improvement**
- Works with customers and department leaders to identify areas of opportunity whether related to safety, sustainability, quality, efficiency, productivity, or service.
- Implements and maintains efficient reporting system to ensure all issues are recorded and reported for actions to be taken
- Supports the development, alignment with customers on process improvements and/or enhancement strategies
- **Communication**
- Leads and/or participates in daily, weekly, and monthly meetings with customers to review the activity and performance.
- Communicates company standards and policies and takes proactive corrective actions in collaboration with management to ensure compliance.
- Creates a positive work environment though real-time observation and specific, constructive, and actionable feedback.
- Supports the monthly business reviews and participates in stakeholder meetings for clarity on data elements and analytics.

Education and Qualifications
- Proven work experience as a Warehouse Supervisor or Operations Manager
- Bachelor or college degree in related discipline (a plus)
- Minimum of five (5) years’ experience in a warehouse or equivalent setting.
- Strong inventory control skills and WMS experience.
- Knowledge of warehouse operations best practices.
- Demonstrated proficiency in supervising and motivating subordinates
- Commitment to excellence and high standards
- Excellent wri