Operations Manager

2 weeks ago

SaintLaurent, Canada Mad Science Group Full time

**Benefits**:

- Company parties
- Flexible schedule
- Paid time off
- Training & development

The Operations Manager is responsible for supervising all aspects of the company’s program operations. Program operations encompass HR duties for all staff, equipment, inventory, and program curriculum. We are looking for an Operations Manager that is self-motivated, detail-oriented, energetic, a reliable team player, and a highly organized individual that works well in a fast-paced environment. Excellent communication and interpersonal skills, and the ability to prioritize and handle multiple projects are essential to this position.

**Company Overview**
- Our mission is to inspire children through science, sparking lifelong imagination and curiosity. For over 30 years, we have delivered unique, hands-on science experiences for children through our after-school programs, birthday parties, workshops, special events, and summer camps. Our innovative programs are as entertaining as they are educational

**Job Summary**
- The Operations Manager at Mad Science is responsible for ensuring the day-to-day business operations of the franchise, as well as executing necessary functions and tasks within the business. The role requires someone with a positive take-charge attitude, who is comfortable working both in a team environment as well as autonomously. This is an individual who has demonstrated capabilities within the basic business tasks, but who is also eager to take on more and go above and beyond in the interest of ensuring the success of the business.

**Responsibilities**
- Manage all aspects of company program operations
- Handle customer complaints
- Devise and manage program rotation for all areas of business
- Ensure there is adequate staff and equipment to run all programs
- Supervise and manage all operation and entertainment staff members
- Supervise Instructors including job assignments, performance reviews
- Train program instructors in conjunction with Senior Instructor
- Plan, organize, and conduct regularly scheduled staff meetings for instructors
- Participate in budget development and quarterly reviews

**Qualifications**
- Ability to organize, prioritize and perform multiple tasks at the same time
- Ability to adapt to changes in priorities in a fast-paced environment
- Excellent verbal & written communication skills
- Establish and maintain effective working relationships with co-workers, supervisors, and the public
- Able to follow oral and written instructions
- Self-starter with the ability to work independently on assigned tasks as well as to accept direction on given assignments
- Attention to detail and accuracy
- Possess strong customer service skills
- Dependable and reliable

Compensation: $45,000.00 - $55,000.00 per year

Mad Science is a powerhouse brand with locations around the globe For over 35 years, we have sparked imaginative learning through our summer camps, birthday parties, in-class workshops, after-school programs, and special events for kids ages 3-12. Become part of our team and help us inspire the next generation of scientists and engineers. Our locations are always looking for part-time instructors and full-time office staff.

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