Customer Operations Admin Representative

2 weeks ago

SaintLaurent, Canada Volkswagen Group of America - Chattanooga Operations Full time

**Customer Operations Admin Representative**
- VCC000225 - Fully Remote

Primary Location Canada-Quebec-St-Laurent
- As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.
- Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

**Position Summary**
The Customer Operations Admin Representative is responsible for handling all inbound / outbound documentation to the Pickering Office and ensure scanning and archiving in our system of record. Manage checks daily deposits and prepare / courier VCCI cheques to vendors and customers.

**Role Responsibilities**
- Receive and identify all checks (Purolator, UPS, Canada Post) to ensure correct account is associated with payment. Prepare, sort and process daily deposit. Print and courier VCCI checks.
- Open, sort and scan inbound mail, including funding and Transfer of equity packages, to store a copy in our system of record. Archives documents into a folder to be sent for outside storage.
- Validate signature and verify information on original documentation received for electronic contracts.
- Print, prepare and courier outbound mail initiated by Customer Operations and Customer Advocacy groups.
- Support Customer operations with administrative daily
- tasks including managing the inbox for various departments

**Formal education**
- College diploma (DCS/DEC)
- University degree is preferred

**_ _**

**Experience**
- 1 years of experience with administrative tasks

**Competencies**
- Ability to communicate both verbally and written (French & English)
- Attention to detail

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