Bilingual Relationship Management Associate

2 weeks ago

Toronto, Canada Blackhawk Network Full time

About Blackhawk Network:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring

This position is open to residents located in Ontario, Canada only.

Overview:
Blackhawk Network is a fast-paced environment - if you're competitive and want to work with smart, creative, energetic people and possess the initiative, confidence and good judgment to make independent decisions every day - then you're probably a perfect addition to our burgeoning Strategic Relationship team.

**Responsibilities**:

- Responsible for partnering with Strategic Relationship Manager in support of the overall client relationship.
- Serves as the Subject Matter Expert for Blackhawk commerce services/platforms, providing day-to-day support to our clients.
- Play a hands-on role in managing the implementation/onboarding process for new clients, making sure timelines and milestones are adhered to.
- Coordinates with internal cross functional teams in support of Client success.
- Facilitate business development initiatives by selling existing clients on new products and features.
- Gather technical requirements for conceptually complex client projects and create and manage detailed project plans, ultimately being responsible for their successful delivery to the client.
- Develop deep insights about the publisher based on program metrics and analysis across platform components and publisher.
- Ongoing education and training for partners.
- Client and company advocacy.

Qualifications:

- Spoken & written French & English
- Bachelor's degree from a top tier college / university
- 3+ years of account management of technology and marketing services to leading global brands
- Ability to grasp complex product concepts and determine platform solutions that resolve client problems
- Comfort with analytics
- Ability to prioritize, multi-task and easily adapt to change
- Ability to work in a fast-paced, team-oriented work environment, working independently as needed
- Willing to roll up their sleeves, learn quickly, and get the job done.
- Strong relationship building and influence management skills
- Liaison with multiple departments including engineering, sales, marketing and finance
- Energy and creativity
- Strong attention to detail and organizational follow through

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