Property Manager

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living - Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

The Property Manager will be an integral member of the Toronto Multi-Family team focused on the management of urban, multi-residential properties, providing elevated service and resident experiences. The Property Manager is responsible for the operations, and coaching & development of their team. They are accountable for driving the financial goals and exceeding quality standards.

**Essential Duties and Responsibilities**:
**Operations**
- Ensure the smooth running of our community in accordance with the highest standards of personal, professional, and ethical conduct.
- Oversee all aspects of the business for the properties, including team management, lease administration, Resident Experience, budgeting, forecasting, reporting, collections, evictions, renewals, contract management, expense control, hiring, training, etc.
- Responsible for ensuring all Tricon policy and procedures are executed to an exceptional standard.
- Ensure repairs and maintenance as well as preventative maintenance is scheduled and completed in a timely manner.
- Perform and document inspections and routinely follow-up to ensure all deficient items are identified and addressed in a timely manner.
- Working with the Maintenance Manager, review suites on turnover and ensure scope of work is consistent with established policies and procedures. Ensure all deficient items are identified and addressed in a timely manner.
- Authorize work and purchase orders to approved limits.
- Knowledge of legislation pertaining to the Ontario Residential Tenancies Act, Landlord and Tenant Board, Human Rights Code, Labour Relations Act, Fire Code, Occupational Health and Safety Act.
- Ensure all trades comply with the established health and safety policy and immediately address any infractions, hazardous conditions or damaged equipment.
- Working with the Leasing Manager and Revenue Manager, ensure that renewals are optimized.

**Resident Experience**
- Be a leader for the team to provide best in class service to all residents, visitors, and contractors.
- Professionally and courteously handle inquiries, feedback, complaints or concerns ensuring a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
- Lead a strong customer service culture amongst the team.
- Promote a strong sense of community.
- Ensure elevated resident events are scheduled and promoted to the resident community.
- Collaborate with all departments to ensure the smooth delivery of exceptional resident service.

**Leadership**
- Ensure all team members are focused on Tricon’s vision and strategy - while being the leader for new initiatives and programs.
- Motivate and develop the site team and 3rd party trades, managing performance to expectations and needs of the community.
- Motivate team members for maximum individual potential and team potential.
- Responsible for ensuring that team members fulfill their responsibilities and provide timely and accurate information to departments as well as residents.
- Assist team members in resolving issues.
- Foster a culture of innovation, accountability, cooperation, and collaboration.
- Actively participate in the recruitment, training and development of staff.
- Actively participate in industry related associations to network, share experiences and acquire knowledge of industry standards and best practices.

**Financial**
- Prepare annual operating budgets for each property.
- Prepare monthly operating forecasts for each property.
- Accountable for delivering financial results and KPI’s against annual targets.
- Review of monthly operating statements, preparation of variance reports and any other report required for the respective properties.
- Ensure that approval of invoices is managed and maintained in a detailed manner, meeting all deadlines.
- Review vacancy / availability reports to ensure accuracy.
- Maintain an effective system of rent collection and ensure legal processes are followed.
- Ensure rent rolls are accurate prior to rent posting monthly.

**Qualifications**:

- Professional demeanor with a commitment to customer service.
- High degree of integrity, diplomacy, discretion, and confid