Bilingual Customer Service Representative

6 days ago


Burlington, Canada WS Audiology EMEA, LATAM & Canada Full time

_At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team_

Join our **Customer Service** team Now hiring a **Bilingual Customer Service Representative**. This role is a hybrid-remote role. You will be required to attend training in the office and work in the office at least once a week.
**What it’s all about**:
**What we offer you**:

- Competitive compensation package
- Comprehensive, employer-funded benefits package
- RRSP program + employer match
- Paid vacation and personal days
- Profit-sharing programs
- Education assistance program

**What you will do**:

- Answer customer service calls
- Address and resolve customer inquiries
- Receive, verify and process customer service orders
- Track and monitor pricing and inventory levels for customer orders
- Process any shipment discrepancies
- Identify and report customer service discrepancies
- Perform filing and archiving activities
- Prepare reports as required
- Perform other duties as required

**What we are looking for**:

- 1-2 years of related experience
- Must be able to speak, read and understand English and French fluently
- Excellent organizational, interpersonal and communication skills
- Problem solving and analytical skills
- Strong attention to detail
- Positive, friendly and upbeat personality with ability to work within a team environment
- Strong working knowledge of Microsoft Suite

**How to Apply**:
If you are interested in this role or require further information, please submit your resume through the website.



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