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Account Administrator I
2 weeks ago
As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.
**Responsibilities**
- Ensure the needs of customers are being met through superior customer service
- Answer telecommunications system and direct calls accordingly
- Process client payments according to the needs of the Insurance Company and policies
- Verify client documents for accuracy and follow up on any discrepancies
- Process insurance policies and documents following Drayden's workflows
- Follow up on outstanding matters with insurance companies
- Keep a safe and clean reception area by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
**Your Unique Talents**
- You have great verbal and written communication skills, along with listening abilities
- You conduct a level of professionalism that represents the face of the company
- You are customer service focused and quickly able to adapt to meet client’s needs
- You initiate and problem solve in difficult situations
- You obtain strong organization, prioritization, and time managements skills
- You show great attention to detail and are strongly focused.
- You have administrative or accounting experience in previous jobs, education or hobbies
- You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm
- You are dependable, and ethical
- Previous insurance experience is considered an asset
**Your Values Align with Ours**
- Integrity - You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
- Client Relationships - You have the desire to deliver exceptional client service
- Career Growth - You are motivated to learn and grow your career with our encouragement and support
- Embrace Progressive Change - You are an ‘ideas’ person and can adapt easily to change
- Teamwork - You work together with others to achieve goals
- Community - You support communities by being involved
**We offer a great place to work with comprehensive benefits including**:
- Competitive salary package including commission and bonus incentives
- Group RRSP with Company matching
- Employee Benefit Plan (Health, Dental, and Vision)
- Health Spending Account
- Employee Assistance Program
- Paid Personal Time Off
- Additional time off coverage
- Educational reimbursement program to support your career growth.
- We consistently meet our benchmarks on Employee Engagement
- FUN working environment with company social events
- Plus more
