Process Improvement

2 weeks ago

Toronto, Canada Equifax Full time

**Synopsis of the role**

You will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, requirement documentation, solution implementation and change management for their process improvement initiatives.

**What You’ll Do**
- Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
- Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.
- Leverage technical expertise for project planning, resource management, system /technology / validation, testing and implementation planning
- Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
- Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.
- Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

**What experience you need**
- 5 to 8 years’ experience in fast paced matrix environment
- Process engineering background
- Extensive knowledge on process improvement tools and methodologies
- Experience with cloud infrastructure
- Ability to manage technical implementation through SDLC cycle
- B2B and B2C Operations/Delivery know-how
- Expert knowledge of JIRA and Confluence
- Experience working with multiple cross-functional stakeholders

**What could set you apart**
- Six Sigma Black Belt Certification
- Project Management Professional (PMP)
- Master of Business Administration (MBA)
- Agile and Lean certifications
- Experience with Google Vertex AI, RPA, IVR, APIs, Automation
- Knowledge of Equifax products and systems
- General knowledge of Equifax policies and procedures

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