Manager, Process Improvement

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

The Manager, Process Improvement is a dynamic part of the Accounting team and drives continuous improvement throughout Tricon's accounting processes. This key role is focused on identifying inefficiencies, uncovering bottlenecks, and recommending scalable solutions that improve accuracy, timeliness, and efficiency within our financial operations.

The incumbent is a cross-functional collaborator, who works closely with the accounting, finance, operations, and technology teams to evaluate current workflows, introduce best practices, and support automation and transformation initiatives.

**Essential Duties and Responsibilities**:

- Analyze end-to-end accounting processes to identify inefficiencies, redundancies, and opportunities for automation.
- Collaborate with stakeholders to map current workflows and document process pain points.
- Develop and implement process improvements that enhance accuracy, timeliness, and compliance.
- Partner with IT or third-party vendors to support systems enhancements or integrations as needed.
- Monitor key performance indicators (KPIs) to assess the impact of improvements and maintain a culture of continuous improvement.
- Facilitate workshops or working groups to engage teams in change initiatives and process redesign.
- Maintain process documentation and ensure process changes are clearly communicated and adopted.
- Support audit, compliance, and reporting activities by ensuring processes are well-controlled and transparent.

**Qualifications**:

- Solid understanding of accounting principles and financial workflows (Accounts Processing, Accounts Receivable, month-end close, reconciliations, etc.).
- Experience with process mapping tools and methodologies (e.g., Lean, Six Sigma, BPMN).
- Strong analytical and problem-solving skills with a focus on root cause analysis.
- Proficiency in Excel; experience with Yardi.
- Excellent communication and interpersonal skills with a collaborative mindset.

**Minimum Requirements**:

- Bachelor's degree in Accounting, Finance, Business, Industrial Engineering, or a related field.
- 4+ years of experience in process improvement, process engineering, accounting operations, or a similar role.

**Work Schedule**: This is a hybrid role. The position is remote on Mondays and Fridays, with in-office attendance required from Tuesday to Thursday.

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

- Frequently required to sit, talk, and hear.
- Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
- Occasionally lift, carry, and move up to 10 pounds.
- Vision abilities required by this job include close vision, distance vision, and depth perception.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.