Process Improvement Representative

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

**Essential Duties and Responsibilities, Qualifications Required for Position**

We are seeking a highly motivated and detail-oriented Process Improvement Representative to join our Clinical Quality team. This role will support ongoing initiatives aimed at enhancing operational efficiency, improving clinical workflows, and preparing for accreditation readiness. The Process Improvement Representative will work closely with cross-functional teams including nursing, clerical staff, and clinical leadership to identify gaps, streamline processes, and implement sustainable improvements.

**Responsibilities**:
Workflow Mapping & Analysis

- Document current-state workflows
- Identify bottlenecks and propose future-state process improvements.

Process Optimization

- Support the development and refinement of Primary Health Care and Family Care Team workflows. Assist in building tools for tracking receipt, provider review, and follow-up actions for key clinical processes

Quality Assurance

- Participate in audits to identify missing results and gaps in documentation. Help define sampling protocols and quality checklists for results management.

Data & Documentation Support

- Assist in organizing and updating SOPs, job aids, and training materials. Contribute to the development of dashboards or trackers using Excel or Myle.

Stakeholder Engagement

- Collaborate with nurses, clerks, and physicians to gather feedback on process pain points. Support communication efforts around new workflows and responsibilities.

**Required Skills**:

- Currently enrolled in a post-secondary program in Health Administration, Engineering, Business, Quality Improvement, or related field.
- Strong organizational and analytical skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent written and verbal communication.
- Interest in Process improvement, healthcare quality, patient safety, and operational excellence

Work Environment:
In-office based role

Supervisory Responsibilities:
No

Work Environment:
CAN - Ontario - In-Office Based

**Why Join Teladoc Health?**:
**Impactful, Connected Healthcare**:Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

**Focus on Quality & Safety**:Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

**Collaborative, Supportive Network**:Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

**Our Work Truly Matters**:Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

**Growth and Innovation**:We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

**Diversity and Inclusion**:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.