Children's Services Manager

Employment Status: Full-time
- Dental Insurance - Disability Insurance - Health Insurance - Life Insurance

**Position Title**: Children’s Services Manager
**Posting Date**: August 8, 2025
**Closing Date**: August 22, 2025

**Position Summary**

Reporting to the Director of Participant Services, the Manager is a key member of the Leadership Team and provides coaching, mentorship, and leadership to staff. This role fosters psychological safety, supports skill development, and ensures high-quality service delivery aligned with CLGLWL’s mission, vision, and values, and in compliance with Ministry of Children, Community and Social Services (MCCSS) requirements.

**Position Responsibilities**
- Provide strategic and operational leadership to assigned Children’s programs, ensuring high-quality supports aligned with individual and behaviour support plans
- Work collaboratively with external clinicians to develop the best supports for Children with often complex behavioural needs
- Lead, coach, and mentor staff teams to build professionalism and capacity within a learning-focused culture
- Provide ongoing mentorship to frontline staff on best practices and ensure adherence to any implemented Support Plans
- Complete team debriefing after incidents, focusing on what went well during the incident and modeling/role play areas of improvement to foster further success in the future
- Support day-to-day program operations including staff scheduling, shift coverage, and compliance with agency policies
- Develop bi-weekly schedules, verify timesheets, and approve payroll submissions
- Ensure team compliance with all mandatory training, with a focus on safety and risk mitigation
- Actively contribute to organizational improvement initiatives and participate in agency-wide projects
- Respond to emergencies, provide on-call leadership support, and resolve moderately complex program concerns
- Monitor program budgets and ensure fiscal accountability
- Collect and analyze service data to support continuous improvement and decision-making

**Qualifications & Experience**
- Degree or diploma in a relevant discipline with a focus on child development, or equivalent combination of education and experience
- Minimum of five years' supervisory or management experience within the Developmental Services sector, preferably with Children’s Services
- Strong understanding of Quality Standards Framework, Quality Assurance Measures, MCCSS guidelines, and relevant legislation, including the _Child, Youth and Family Services Act, 2017,_ and the _Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008_
- Skilled in the implementation and adherence of Children’s Plans of Care
- Demonstrated ability to collaborate effectively with community partners
- Proven leadership experience managing teams supporting children with complex needs and behavioural challenges
- Strong skills in crisis management, conflict resolution, and problem-solving
- Sound knowledge of staff development and employee relations practices
- Experience leading change initiatives is considered an asset
- Proficient in Microsoft Office and client/scheduling software
- Valid G-class driver’s license and insurable under the agency’s policy
- Valid First Aid/CPR Level C and Nonviolent Crisis Intervention (NVCI) certification
- Successful completion of a Broad Record Police Check and Ministry of Transportation (MTO) Driver’s Abstract

**Behavioural Competencies**
- Advocating for Others, Collaboration, Creative Problem Solving & Decision Making, Holding People Accountable, Developing Others, Leading Others, Resource Management_

Thank you for your interest in this opportunity. Only those selected for an interview will be contacted.
If you require any accommodations during the recruitment process, please let us know when we reach out.