Parts and Services Manager Wanted

6 days ago

Grimsby, Canada Handling Specialty Full time

Parts and Service Manager
- Grimsby, ON
The Parts and Service Manager is responsible for leading a team in all parts and service sales, warranty, troubleshooting, preventative maintenance and installation support of equipment with multiple high-profile customers while supporting the company’s business relationships with these customers. The following describes key skills, experience and responsibilities of this challenging role:
Skills & Experience
Highly Skilled with 10+ years’ experience dealing with customers in a service and parts environment.

Ability to read technical drawings and understand specifications.

Experienced in interpreting technical calls related to equipment with mechanical, electrical or hydraulic field issues and soliciting resources within the company in providing a solution.

Thrives in a challenging and dynamic environment and able to prioritize tasks efficiently

Experience in managing direct reports of service and parts coordinators and being accountable for their work

Meet objectives of on time delivery for quotations and field service support and parts delivery.

Can manage multiple tasks on a daily basis with exceptional prioritization ability

Experience in issuing Purchase Orders an asset.

Post-Secondary Education in one of these relevant field preferred. (Millwright, Hydraulics, Programming, Industrial Electrical or Engineering)

Positive ‘can do’ attitude, team player without ego.

Familiarity with compliance management solutions such as Cognibox or ISNet an asset.

Major

**Responsibilities**:
Manage customer calls for service, parts, warranty and troubleshooting requests while leading the team to provide solutions or quotations and executing follow ups on support.

Manage and mentor direct reports including parts, service and field specialists.

Responsible for managing budgets and revenue within the parts and service group and mitigating warranty costs

Ability to be a calming front for irate customers.

Maintain strong existing customer relationships and help grow network of new customers.

Work in collaboration with the Project Management Group and Site Services Group to manage all related warranties and filing of any documentation.

Coordinate crews of service technicians and provide support to them while traveling

Preparation of formal Service Reports and Inspection Records to be submitted to customers.

Prepare preliminary invoices for submission to accounting for formal processing.

Accurately estimate on-site service calls based on location and duration of visit.

Support the NCR process for failures learned on parts and service while in the field.

Perform filing and maintaining technical records of appropriate documents relating to parts and service orders.

Participate in sales and manufacturing kickoffs as applicable

Ability to travel within north America up to 10% of time for customer relationship building.

Any other duties as assigned by the Senior Manager.

If you are interested in this position, clearly outline experience and salary expectations and quote reference code Parts and Services Manage when responding to:
Dave Reid

Operations Manager

  • Manufacturing Project Manager Wanted Hamilton

    2 days ago

    Grimsby, Canada Handling Specialty Full time

    **Manufacturing Project Manager Wanted Hamilton**: **Project Manager - Hamilton/Grimsby ON** **This Project Manager is responsible to lead the design, build and installation effort of multiple high-profile projects for our customers while managing the company’s business relationships with these customers. The following describes key skills, experience and...

  • Auto Parts Store Order Picker/stock Associate

    2 weeks ago

    Grimsby, Canada Auto Parts Centres (APC) Full time

    **Position Title**: Auto Parts Store Order Picker/Stock Associate **Location**: Grimsby, Ontario **Type of Employment**:Full-time permanent **Compensation: C**ompetitive wage based on experience and comprehensive group benefits **Hours** - 40 to 44 hours/week - Monday to Friday - Rotating Saturdays **Who are we looking for?** - A dedicated individual...

  • Assistant Service Manager

    1 week ago

    Grimsby, Canada Grimsby Ford Sales & Service Full time

    **About Us**: At our **Ford dealership in Grimsby, Ontario**, we are committed to delivering exceptional customer service and high-quality automotive care. As we continue to grow, we are looking for an enthusiastic and organized **Assistant Service Manager** to join our team and support the daily operations of our busy service department. As the **Assistant...

  • Procurement, Parts, and Service Group Coordinator

    2 weeks ago

    Grimsby, Canada Handling Specialty Full time

    **Handling Specialty is seeking Full-Time Administrative Coordinator to join our growing team.** **Why Join Handling Specialty?** - Competitive compensation - Permanent Full-time work - Paid Vacation time - Health Benefits, with Defined Profit-sharing benefit - Wellness committee with the focus on Mental Health - Social committee; company Holiday Parties,...

  • Delivery Driver

    2 days ago

    Grimsby, Canada APT Auto Parts Trading Full time

    APT is a Canadian family owned / operated business. For over 40 years APT Auto Parts has been providing quality aftermarket parts for the collision industry throughout Canada. We are currently seeking experienced and enthusiastic individuals to join our outstanding team of professionals in the position of Parts Delivery Driver! **Job Duties** - Operate and...

  • Part -time Sales Focused Csa (Customer Service

    1 week ago

    Grimsby, Canada Take 5 Oil Change Full time

    Do you enjoy interacting with people? Are you looking to expand your skill set? We are looking for a Sales Focused CSA for Take 5 Oil Change - Grimsby You will also assist with the cleaning and maintenance and upkeep of the building. As well, you could be required to assist with hands-on duties such as removing and installing air/cabin filters, wiper...

  • Part -time Sales Focused Csa (Customer Service

    1 week ago

    Grimsby, Canada Take 5 Oil Change Full time

    Do you enjoy interacting with people? Are you looking to expand your skill set? We are looking for a Sales Focused CSA for Take 5 Oil Change - Grimsby You will also assist with the cleaning and maintenance and upkeep of the building. As well, you could be required to assist with hands-on duties such as removing and installing air/cabin filters, wiper...

  • Department Manager

    23 hours ago

    Grimsby, Canada Loblaw Companies Limited Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...

  • Department Manager

    1 day ago

    Grimsby, Canada Loblaw Companies Limited Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...

  • Warehouse Worker

    7 days ago

    Grimsby, Ontario, Canada APT Auto Parts Trading Full time $2,080 per year

    APT is a local family owned and operated business. For 40 years APT Auto Parts has been providing quality aftermarket parts for the collision industry throughout Canada. We are currently seeking enthusiastic individuals to join our outstanding team of warehouse staffThe Warehouse Worker, will primarily be responsible for receiving and putting away product...