Assistant Service Manager

2 weeks ago

Grimsby, Canada Grimsby Ford Sales & Service Full time

**About Us**:
At our **Ford dealership in Grimsby, Ontario**, we are committed to delivering exceptional customer service and high-quality automotive care. As we continue to grow, we are looking for an enthusiastic and organized **Assistant Service Manager** to join our team and support the daily operations of our busy service department.

As the **Assistant Service Manager**, you will work closely with the Operations Manager to ensure the smooth and efficient operation of the service department. Your primary focus will be on providing an outstanding customer experience while helping to manage workflow, service advisors, and technicians. If you're passionate about the automotive industry and thrive in a fast-paced environment, we want to hear from you

**Responsibilities**:

- Support the Operations Manager in overseeing daily service operations
- Coordinate repair orders, service scheduling, and technician assignments
- Review work orders for accuracy, warranty compliance, and profitability
- Help manage service advisor and technician performance
- Ensure safety protocols and dealership standards are followed
- Handle escalated customer concerns in a professional manner
- Collaborate with the parts and sales departments to ensure a seamless customer journey

**Qualifications**:

- 2+ years of experience in an automotive service environment (dealership experience preferred)
- Knowledge of Ford vehicles and OEM service processes is a strong asset
- Strong organizational, leadership, and communication skills
- Experience with CDK software is an asset
- Valid Ontario G-class driver’s license with clean driving record
- Ability to multitask and stay calm under pressure

**What We Offer**:

- Competitive salary and performance-based incentives
- Comprehensive health and dental benefits
- Ongoing training and development

**Schedule**:

- Full-time
- Monday to Friday, with occasional Saturdays

**How to Apply**:
Please submit your **resume** and a brief **cover letter** through Indeed. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Pay: $59,101.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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