Account Coordinator

**Join Our Team at Brewers Supply Group as an Account Coordinator in Guelph, Ontario.**

Brewers Supply Group, a subsidiary of Rahr Corporation, a family-owned global leader in the craft beer, wine and spirts industry since 1847, is seeking a seeking dedicated an Account Coordinator to join our Packaging Team. In this role you will oversee customer service and order entry activities to ensure that quality product is delivered to customer on time. This position provides customer service and project management support to maximize growth and profitability through organization, execution, control for the successful and profitable completion of packaging production.

**Why Brewers Supply Group?**
- ** Competitive Pay**: We value your expertise and offer a competitive starting salary. This position is also eligible for our discretionary bonus and merit raises, acknowledging your hard work and skillset.
- ** Comprehensive Benefits**: Extended benefit coverage
- ** Retirement Planning**: BSG contributes generously to your RSSP.
- ** Rest and Recharge**: With 12 paid company holidays, and paid time off, you can step away from work and relax.
- ** Culture**: Here, culture isn’t just a buzzword; it’s a way of life. Our core values drive our business, and we believe in quality, ethical business practices, collaboration, curiosity, creativity, sustainability, and competitiveness. Every employee has an impact on the business and the opportunity to succeed as an individual.
- ** Career Growth and Stability**: We have been in business for over 177 years as an industry leader. Our employees have come to know our stability and growth opportunities. With ample opportunities for career development, joining the Rahr team opens the door to endless possibilities. The employees we hire today become our leaders of tomorrow.

**Roles and Responsibilities**:
Some of the duties of an Account Coordinator at Brewers Supply Group include:

- Coordinating all packaging order processing (sales orders & contracts) and shipping schedules relating custom, full truck load, PAYG and/or special orders.
- Maintaining progress of all orders to achieve production milestones and delivery timelines; ensuring all tasks/projects are completed on time and in accordance with objectives and requirements of all stakeholders.
- Confirming order details with customers for right-the-first-time information.
- Coordinating all change order requests; facilitates with Buyer Planner and confirms with customers.
- Follow up and monitoring order progress with internal team to ensure quality packaging delivers on time and in full.
- Sharing open sales order reports with internal/external suppliers and works to resolve any order exceptions. Communicates order exceptions with customer immediately as required.
- Working with warehouse and Logistics team to attain packaging freight rates; ensures accuracy and timely delivery of quality product.
- Preparing packaging orders for invoicing.
- Monitoring account statements for packaging customer at time of order and communicate payment requirements on overdue accounts.
- Coordinating the empty dunnage returns process with customers and internal teams; ensures records and log are kept up to date.
- Performs other related tasks as required.

**Minimum Education & Work Requirements**:

- Associate’s degree in distribution, logistics, supply chain, or related field.
- Work related experience can replace degree requirement with 3+ years of experience in logistics/transportation/distribution.
- Technical experience with TMS (E2Open preferred), ERP systems, and Microsoft Office Suite.

**Knowledge, Skills, and Abilities**:

- A degree or diploma from an accredited college or university is required but extensive experience would offset the lack of a degree. Must have 2 - 5 years’ experience working in within the packaging industry.
- Demonstrates a strong customer-centric focus and takes responsibility to follow up with customers to ensure their needs and expectations are exceeded.
- Strong business communication skills in English (both written and spoken). Fluent in French (both written and spoken) would be an asset.
- Displays a strong work ethic and is committed to seeing tasks through to completion. Recognizes quickly when progress is stalling and takes immediate action to get back on track.
- Adapts well to changing circumstances, direction, and strategy. Demonstrates ability to change direction in response to fluid work situations.
- Demonstrates responsiveness and reacts with appropriate urgency to situations and events that require a quick action or turnaround.

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Strong working knowledge of MS Office with proficiency in Excel; ERP & CRM system knowledge an asset.
- Experience working in an ERP and CRM environment would be an asset.
- Strong interpersonal skills, initiates contact and builds strong, lasting working relationships with internal and external stakeholders.

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