Accounts Receivable Coordinator

**Who we are**:
As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

**Job Title**:
Accounts Receivable Coordinator

**Location**:
In-person, onsite in Guelph, ON

**Scope for the position**:
The Accounts Receivable Coordinator for Grocery and Mass channels is responsible for managing and maintaining the financial records related to customer payments, ensuring timely collection of outstanding invoices, and maintain positive relationships with clients. This role requires accuracy, attention to detail, and excellent communication skills to manage accounts effectively.

**Basic function of the position**:
Collecting customer payments of invoices daily.

**Duties and Responsibilities**:

- Collecting customer payments daily via Past Due & Follow Up Reports
- Post payments from Grocery and Mass Channel customers
- Releasing held orders in the system
- A/R reporting - Aging & 7 Bucket Reports
- Review and ensure resolution of outstanding customer issues in a timely manner
- Health food, Grocery and Mass account reconciliation
- Provide account statements as needed and upon request
- Processing credit card payments
- Identify trends or irregularities in payment behavior
- Follow up and resolve all outstanding balances as per company policies and guidelines
- Work closely with Account Managers on program details and discrepancies
- Work with other departments to verify and record transactions and resolve account discrepancies
- Utilize customer websites and portals to obtain information pertaining to deductions as well as entering disputes.
- Ensure manufacturer Charge Back deductions are billed correctly
- Perform other duties as assigned

**Required qualifications, education, experience, training, skills, background, and certifications**:

- Highschool Diploma with relevant work experience
- 3-5 years of previous experience in A/R Collections
- 3-5 years of experience generating and interpreting A/R reports
- Experience with mass/grocery portals - collections and disputes
- Excellent customer service experience both in person and telephone
- Proven ability to handle customer complaints and concerns
- Advanced knowledge and proven ability in MS Word and Excel

**How to apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations?

Work Location: In person