169410 - Client Service Officer - Department of Housing, Land and Communities - Permanent

The Department of Housing, Land and Communities is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

This position provides effective leadership and supervision to the PEI Home Renovation Programs. This will include assisting with operational planning and using trend analysis with a view to future program needs. This position is also responsible for ensuring that processes and procedures for the PEI Home Renovation Programs are running efficiently while being as effective as possible while being adhered to by all staff.

**Duties will include but are not limited to**:

- Provides leadership, advice, direction and supervision to all staff of the PEI Home Renovation Programs, including Program Officers, Building Technicians and Administrative Support;
- Promote and foster quality improvement culture for all programs and staff to ensure programs remain current and relevant, and processes are efficient and effective, as well as client centred;
- Promote and ensure that staff practice a strong focus on meeting applicants’ housing needs;
- Conduct information sessions as required to various stakeholders, most notably the public;
- Respond to inquiries regarding the PEI Home Renovation Programs;
- Provide divisional coordination to ensure administrative and financial processes are in place to support Home Renovation Program staff in delivering efficient, effective, and streamlined programs to clients;
- Responsible for ensuring processes are clear, transparent, and accountable within government policies and program criteria and provide appropriate controls over public resources;
- Identify, determine and ensure the provision of appropriate recruitment, orientation, supervision and training and development programs for staff and student placements;
**Minimum Qualifications**:

- Degree in Business Administration, Social Sciences, or related discipline, supplemented by training in research methods, program evaluation;
- Demonstrated equivalencies will be considered;
- Supervisory Experience;
- Must have considerable experience in program delivery;
- Experience in budget management and forecasting;
- Experience in Policy Development;
- Experience working with building tradesmen and building trade contractors;
- Experience in cost estimating;
- Highly developed skills and knowledge in the following areas: Program design and development, performance monitoring and reporting, policy development, program evaluation, policy and program research and group facilitation;
- Knowledge of Provincial Housing Programs;
- Basic knowledge of building codes;
- Excellent interpersonal and communication skills (written and verbal, organizational, time management, problem solving, conflict resolution, leadership and team building skills);
- Strong knowledge and experience with Microsoft Word and Excel;
- Knowledge of trend analysis;
- Ability to carry out complex analysis;
- Ability to organize, plan and think strategically;
- High level of analytical and research capability;
- Good previous work and attendance record and acceptable criminal and vulnerable sector checks;
**Other Qualifications**:

- Experience in the building construction and/or building maintenance industry and/or in building administration and supervision is considered an asset.

**IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.**

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