UX Content Writer

2 weeks ago

Toronto, Canada Releady Full time

**OVERVIEW**

We’re looking for a **UX Content Writer / Strategist**to help shape user experiences through thoughtful, human-centered content design. You’ll play a key role in crafting product copy, UX flows, microcopy, and content frameworks across complex digital platforms used by millions.

This is a collaborative, high-impact role embedded within a cross-functional product design team. You'll partner with designers, researchers, product managers, and engineers to solve problems with language — from discovery through delivery. If you're passionate about clarity, accessibility, and content systems that scale, this role is for you.

**Contract role**:6 month contract; potential to extend or convert based on performance & budget

**Located in Toronto, Ontario**:

- must be able to work 3 days a week onsite - this is a hybrid role

**RESPONSIBILITIES**
- Design and implement end-to-end content strategies across digital products.
- Write UX copy that supports intuitive, user-friendly experiences for web and mobile.
- Translate complex workflows into simple, actionable content.
- Develop and maintain voice, tone, and content standards across teams and products.
- Build content guidelines, frameworks, and reusable content patterns.
- Define taxonomy, metadata, and labeling systems to support content discoverability.
- Use data and research to inform decisions and continuously optimize content.
- Collaborate with research to validate content through usability testing and feedback loops.
- Lead efforts in accessibility, localization, and inclusive language best practices.
- Work with stakeholders to establish scalable content governance models.

**QUALIFICATIONS**
- 4+ years in UX writing, content strategy, or product content design.
- Experience working in cross-functional product teams.
- Skilled at writing for clarity, context, and conversion.
- Able to balance brand voice with functional UX needs.
- Comfortable working within design systems and tooling like Figma, Jira, or Notion.
- Strong grasp of accessibility and inclusive design principles.
- Confident working autonomously on complex projects with multiple stakeholders.
- Experience with content performance tools (e.g., Google Analytics, Hotjar, or similar) and SEO fundamentals is a plus.

**APPLICATION PROCESS**:
**_Must be eligible to work in Canada - T4 or Incorporated. Not eligible for sponsorship. _**
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees._

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