Content Writer

BIMM is booming, so we're looking for a **Content Writer**to join our team

As we observe a hybrid model, this role will require you to be in office at BIMM HQ (Distillery District) up to 2 days per week.

**Who we are**

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients' business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

**Who we're looking for**

The Content Writer helps enrich user experience by providing context and meaning to our clients' digital experiences while championing brand identity and providing technical documentation. The ability to collaborate with Research, UX, UI, Product and Technology teams—across various shared platforms and outputs while providing thoughtful and strategic content—is critical to the role. You will also be responsible for creating operating instructions, how-to manuals, assembly instructions and user guides to help technical support staff, CMS users, and other users within our company or our client's company. After a product is released, you may also work with product managers and engagement managers to document changes, and you may be called upon to run training seminars with new clients and team members regarding the documented platforms.

**Responsibilities**
- Contribute to Content Design and UX/UI projects by taking on actionable tasks, consolidating and reviewing inputs, and collaborating heavily with teammates and practice leads.
- Active participation in as many teamwide and client-based touchpoints as possible is key to enhance UX and produce high-quality content.
- Collaborate with Research, UX, UI, Product and Technology teams to enrich the user experience and champion brand identity.
- Create content for interface language, supporting documents for features and products, educational materials, and information architecture.
- Help maintain content materials and brand guidelines for clients while adhering to established content guidelines on voice, tone, grammar, and inclusive language.
- Work closely with designers and use industry-leading tools like Figma to ensure meaningful and useful content delivery.
- Produce production-ready copy decks efficiently, occasionally adapting variations for alternative or localized content.
- Provide clear and consistent Technical Writing support on projects requiring ongoing and legacy documentation.
- Act as an organized and adaptable team member, thriving in highly collaborative, cross-functional product teams.
- Planning content for back-end or CMS authors, considering data constraints and quality of content inputs to yield the best outputs on the front-end for end-users.
- Staying up to date with product samples and talk with product designers and developers to make products easier to use.
- Leveraging photographs, drawings, diagrams, animation, and charts to support documentation development and understanding.
- Revise and maintain content documents as new issues/processes arise.
- Training for new team members and key client stakeholders when necessary.
- Comfortable presenting work and rationale to clients, stakeholders, and internal team members.

**Requirements**:

- 3+ years of content writing and documentation experience — preferably within a digital agency working on content management for a large brand
- Strong computer and software skills (including Microsoft suite of Products, and JIRA/Confluence)
- A detail-oriented nature, and the ability to see the big picture while paying attention to the smallest details
- The ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment
- An energetic approach to multi-task and process information quickly while managing risk
- A calm and patient demeanor under pressure
- Highly developed organizational, communication, time management and negotiation skills
- Proactive with the ability to work with mínimal supervision while maintaining focus and productivity

**Nice to Have**
- Experience designing for automotive and/or eCommerce
- Experience/knowledge of Web Accessibility (WCAG AA)
- Experience working within an agency or consultancy setting
- Experience working within an Agile delivery framework
- Experience working with Figma design suite
- French fluency (spoken and written)

**What's in it for you?**
- Work Life Balance with BIMM days: Spend your birth