UX Content Writer/Content Designer

Pay Rate: $40 Location: Toronto ON Job Type: Contract Our client, a top banking client in Canada is looking to hire a Content editor for their team with a contract for 6 months is renewable. This role is Hybrid i.e. 1 day a week Wednesday, 3rd Friday of every month in the office for their Toronto office.Job Description:As a UX Content Writer/Content Designer, you're responsible for writing, editing and proofreading copy for our public-facing channels. Working with our cross-disciplinary design teams, you'll develop innovative content that delivers a best-in-class user experience. You'll connect with our clients through a brand personality that's trustworthy, helpful and friendly. And you'll bring it to life with human-centric copy that leverages a deep understanding of strategic insights, business goals and user needs. Through the language you choose and the stories you tell, you'll move the dial on site-wide enhancements one word, one page and one project at a time.Your primary responsibility is to follow, create and maintain editorial standards, ensuring fully optimized content is on brand, meets user and business goals and maintains a consistent voice and tone. You'll deliver cohesive and compelling copy that communicates the core value of our products and services, while applying SEO tactics to increase site visibility, click-throughs, authority, engagement and sales. Your knowledge of accessibility best practices and inclusive writing principles will help make our audience feel welcomed and valued.A degree in English, Marketing, Journalism or Technical Writing (or equivalent work experience) and English language proficiency are critical to the role, along with flexibility, strong attention to detail and exceptional interpersonal skills. You must be able to meet tight timelines, embrace new technologies and adapt quickly to change. If you're a dynamic, self-motivated professional with 3 or more years (5 or more years for senior) of digital writing and editing experience for a variety of platforms, we want to hear from you.What you'll be doingResearch:Support projects in their initial phase, conducting content strategy tasks and UX research as needed; this includes competitive research, content inventories, drafting usability questions and wire frame copy, and moreContent creation:Manage all facets of the editorial process throughout a project's lifecycle, which includes supporting French translationWrite, edit and proofread original (and supplied) copy, ensuring it's accurate, on brand and meets business objectivesEnsure content meets bank style/brand, voice/tone and quality standards; copy must be clear, concise, conversational, follows accessibility requirements and the principles of plain language, is searchable and works for all channels and viewportsConduct content walkthroughs with project teams and external stakeholders, such as business and marketing teams, regulatory groups and LegalProactively move pages through the editorial workflow, addressing questions and feedback, collecting signoffs, authoring in our CMS and more; follow version controls for content within copy decksContribute to style guide reviews/updates, and proactively work to maintain style/brand, voice/tone and quality standards amongst greater content team (senior content designer)Demonstrate initiative and expertise to proactively drive site-wide enhancements outside of regular project work (senior content designer)Subject matter expert and training:Remain current on emerging web technologies, accessibility standards, mobile applications and SEOBuild and maintain core knowledge of bank's digital platforms and channelsHelp onboard and train others on Editorial workflow, content creation and CMS authoring guidelinesReview copy decks to ensure we maintain a consistent voice and tone throughout our properties (senior content designer)Relationships and audience:Foster collaborative relationships with stakeholders, always advocating for good contentCollaborate with others to deliver sound content that meet business objectives and user needsUnderstand business strategies and audiences to ensure content alignment; determine the messaging needed to support initiativesWork with UX and visual design teams to develop innovative content and deliver a best-in-class client experienceMust haves:3+ years of previous experience - content editor /content design/UX writing/editorial environmentExcellent working knowledge of CP StyleExperience writing for web and/or digital propertiesNice to have:Previous banking experienceExperience with AEM or similar CMSFamiliarity with enterprise project methodologies and publishing/workflow toolsPrevious experience working with cross-disciplinary teams of UX and Creative Designers, Content Strategists, Product Design Leads and moreFamiliarity with the principles of content strategy and inclusive writingFamiliarity with WCAG 2.0 Accessibility Standards and plain language principlesWorking knowledge of SEO and user experienceJira/ConfluenceSoft SkillsExcellent communication skills, both written and oral, used to liaise with and present your content to stakeholdersTech savvy and open to learning new technologies, such as Adobe Experience Manager (AEM) CMS, Confluence/JiraEffective relationship management skillsDetail and process oriented with the ability to manage multiple tasksA collaborative team player willing to share expertise and knowledgeTaking a high degree of initiative; managing time and organizing workloadWorking with minimal direction while responding to shifting business needsAble to PrioritizeEducation and Certifications:Degree in English, Marketing, Journalism or Technical Writing with strong language skills (or equivalent work experience)If you are interested in hearing more about this role, please send your updated resume in MS Word format to Fouzan@ifgpr.com and mention the "Content editor role" in the subject line.Other roles can be viewed at www.ifg-global.comIf you have any questions, please contact us: #J-18808-Ljbffr