UX Writer Can

**With a career at The Home Depot, you can be yourself and also be part of something bigger.**

**Position Overview**:
The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.

**Key Responsibilities**:
Delivery and Execution
- Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
- Ensure that site content is user-focused and consistent in style, tone, format, and quality.
- Effectively manage multiple projects and deadlines.
- Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.
- Find smart ways to use data to evaluate and improve content.
- Conduct user research to test the effectiveness of copy and build a strong sense of empathy for the target audience.
- Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice.
- Develop messaging with an eye toward accessibility.
- Manage and deliver copy translation.
- QA and User Acceptance Testing of content.
- Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.

Collaboration
- Collaborate with designers, researchers, product managers, legal counsel and engineers to create meaningful, human experiences.
- Work with vendors, external and internal partners where necessary for project execution.
- Obtain copy approval as needed; make edits as necessary.
- Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary.

**Competencies**:

- Collaborates
- Action Oriented
- Communicates Effectively
- Plans and Aligns

**Skills**:

- Strong influence, interpersonal skills
- Organizational skills
- Problem-solving and critical thinking skills
- Project and change management
- Technical/UX Writing

**Direct Manager/Direct Reports**:

- Typically reports to Manager, UX or Lead, UX
- No direct reports

**Travel Requirements**:

- In-person, 4 days a week (Monday to Thursday)

**Physical Requirements**:

- Extended Sitting

**Hybrid Work**:
**Working Conditions**:

- Working in an office setting: computer work, camera on virtual meetings

**Minimum Education**:

- University/College degree in a related area of study, or equivalent experience

**Minimum Years of Work Experience**:

- 3-5 years of experience in copywriting, editorial, or mass communications.

**Minimum Leadership Experience**:

- N/A

**Certifications**:

- N/A

**Other Requirements/Assets**:

- Technical writing experience is an asset.
- Understanding of industry and UX principles and best practices is a strong asset.
- Strong attention to detail is a must.
- Ability to switch between multiple projects, audiences, channels, and scopes.
- Ability to work with mínimal supervision and under very tight deadlines.
- Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams.
- Experience working in ecommerce or a retail organization is an asset.
- Good oral communication skills required for working with internal & external partners.
- Ability to translate complex information into easy-to-understand instructions.
- Proven ability to build consensus and work effectively within a cross-departmental team is required.
- Previous omnichannel retail or eCommerce experience.